Delivering public value: Synergistic integration via Gov 2.0

Mohammed Aladalah, Yen Cheung, Vincent C. S. Lee

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    7 Citations (Scopus)


    The potential of Gov 2.0 to facilitate greater communication, participation, and collaboration with citizens has been debated repeatedly in recent literature. However, Gov 2.0 fails to attract a satisfying level of citizen participation and has not lived up to expectations. Therefore, governments need to rethink how to engage the digital population via Gov 2.0 to achieve public value. To engage effectively, there needs to be a synergy between citizens and governments. The proposed research model in this paper aims to explain the synergy between citizens and governments that is needed to create public value via Gov 2.0. This synergistic interaction has emergent properties to create substantial public value, which is expected to result in many benefits including the increase in citizen participation via Gov 2. The theoretical foundation of the proposed research model builds on theories such as co-creation and public value. The paper concludes by suggesting further empirical research to evaluate and refine the research model.

    Original languageEnglish
    Title of host publicationProceedings of the 49th Annual Hawaii International Conference on System Sciences (HICSS 2016)
    Subtitle of host publicationKoloa, Hawaii, USA, 5-8 January 2016
    EditorsTung X. Bui, Ralph H. Sprague
    Place of PublicationPiscataway, NJ
    PublisherIEEE, Institute of Electrical and Electronics Engineers
    Number of pages10
    ISBN (Print)9780769556703
    Publication statusPublished - 7 Mar 2016
    EventHawaii International Conference on System Sciences 2016 - Koloa, United States of America
    Duration: 5 Jan 20168 Jan 2016
    Conference number: 49th (Proceedings)


    ConferenceHawaii International Conference on System Sciences 2016
    Abbreviated titleHICSS 2016
    Country/TerritoryUnited States of America
    Internet address


    • Citizens
    • Co-creation
    • Gov2.0
    • Public value
    • Synergistic integration

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