Defections, discourse and devotion: some propositions on customer desertion, dialogue and loyalty

James Hulbert, Leyland F Pitt, Michael Thomas Ewing

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	43 - 51
Number of pages	9
Journal	Journal of General Management
Volume	28
Issue number	3
Publication status	Published - 2003

Cite this

@article{157db30f3f0e448a9648f7035ab52ed9,

title = "Defections, discourse and devotion: some propositions on customer desertion, dialogue and loyalty",

author = "James Hulbert and Pitt, {Leyland F} and Ewing, {Michael Thomas}",

year = "2003",

language = "English",

volume = "28",

pages = "43 -- 51",

journal = "Journal of General Management",

issn = "0306-3070",

publisher = "SAGE Publications Ltd",

number = "3",

}