Decisional style, mood and work communication: email diaries

Scott Shirren, James Phillips

Research output: Contribution to journalArticleResearchpeer-review

13 Citations (Scopus)

Abstract

This work offers insights as to how people receive and process emails and is thus relevant to the development and implementation of collaborative technologies. Whilst other studies use individual s selfreports, this study uses a more accurate communication diary. Decisional style can predict the monitoring and response to electronic communication. Keywords: operator workload; decision making;
Original languageEnglish
Pages (from-to)891 - 903
Number of pages13
JournalErgonomics
Volume54
Issue number10
DOIs
Publication statusPublished - 2011

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