Abstract
Social Information Seeking (SIS) is a platform for easy and informal interaction among participants. This has been popularized by many of the major prevailing Community Question Answering (CQA) forums, such as Quora, Stackoverflow, etc. A user submits a question to the forum that is later answered by one or more of the users in the forum. These sites facilitate knowledge exchange between users through questions and answers. A large pool of knowledge has since been created. Although hundreds of questions are posted every hour, many of them remain unanswered due to lower quality, wrong choice of question tags, bad routing of questions to experts, and dearth of proper answerers. In this paper, we propose a solution to the problem of routing questions to appropriate experts by utilizing the tag and time information of the posted questions. We propose a recommendation model that uses a tag network and temporal analysis to find the potential experts. Our experiments over a dataset from Stack Exchange show the effectiveness of our approach over several baseline models.
Original language | English |
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Title of host publication | 14th Asian Conference, ACIIDS 2022 Ho Chi Minh City, Vietnam, November 28–30, 2022 Proceedings |
Editors | Edward Szczerbicki, Krystian Wojtkiewicz, Sinh Van Nguyen, Marcin Pietranik, Marek Krótkiewicz |
Place of Publication | Singapore Singapore |
Publisher | Springer |
Pages | 313-326 |
Number of pages | 14 |
ISBN (Electronic) | 9789811982347 |
ISBN (Print) | 9789811982330 |
DOIs | |
Publication status | Published - 2022 |
Externally published | Yes |
Event | Asian Conference on Intelligent Information and Database Systems (ACIIDS) 2022 - Ho Chi Minh City, Vietnam Duration: 28 Nov 2022 → 30 Nov 2022 Conference number: 14th https://link.springer.com/book/10.1007/978-981-19-8234-7 (Proceedings) https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&ved=2ahUKEwjf5LLYquGEAxWq2TQHHVZAClwQFnoECA4QAw&url=https%3A%2F%2Faciids.pwr.edu.pl%2F2022%2F%23%3A~%3Atext%3DACIIDS%25202022%2520is%2520an%2520international%2CHo%2520Chi%2520Minh%2520City%252C%2520Vietnam.&usg=AOvVaw2uUFUf0sXWpvxJm0M4IpJK&opi=89978449 (Website) |
Publication series
Name | Communications in Computer and Information Science |
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Publisher | Springer |
Volume | 1716 |
ISSN (Print) | 1865-0929 |
ISSN (Electronic) | 1865-0937 |
Conference
Conference | Asian Conference on Intelligent Information and Database Systems (ACIIDS) 2022 |
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Abbreviated title | ACIIDS 2022 |
Country/Territory | Vietnam |
City | Ho Chi Minh City |
Period | 28/11/22 → 30/11/22 |
Internet address |
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Keywords
- Community question answering
- Expert finding
- Expert recommendation
- Question routing