Customers' satisfaction with internet banking and their loyalty towards banks: Development of a theoretical model and an initial instrument

Md. Mahbubur Rahim, JieYing Li

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the 12th International Business Information Management Association Conference
    EditorsKhalid S Soliman
    Place of PublicationPennsylvania USA
    PublisherIBIMA Publishing
    Pages1112 - 1119
    Number of pages8
    ISBN (Print)9780982148914
    Publication statusPublished - 2009
    EventInternational Business Information Management 2009 - Kuala Lumpur, Malaysia
    Duration: 23 Jun 200930 Jun 2009
    Conference number: 12th


    ConferenceInternational Business Information Management 2009
    Abbreviated titleIBIMA 2009
    CityKuala Lumpur
    OtherIBIMA held three conferences in 2009 with the same name.
    Internet address

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