Customers' perspectives on service quality and relationship quality in retail encounters

Research output: Contribution to journal › Article › Research › peer-review

Cite this

@article{ba3d58ad674c42909eb2efbc82080436,

title = "Customers' perspectives on service quality and relationship quality in retail encounters",

author = "Amy Wong and Sohal, {Amrik S}",

year = "2002",

language = "English",

volume = "12",

pages = "424 -- 433",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald",

number = "6",

}