Customers' perspectives on service quality and relationship quality in retail encounters

Amy Wong, Amrik S Sohal

Research output: Contribution to journalArticleResearchpeer-review

47 Citations (Scopus)
Original languageEnglish
Pages (from-to)424 - 433
Number of pages10
JournalManaging Service Quality
Volume12
Issue number6
Publication statusPublished - 2002

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