Customer value in the hotel industry: What managers believe they deliver and what customer experience

Hanny Nofrida Nasution, Felix Tinoziva Mavondo

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	204 - 213
Number of pages	10
Journal	International Journal of Hospitality Management
Volume	27
Issue number	2
Publication status	Published - 2008

Cite this

@article{9a6cc38c444348a2ba0bf85d0f80bd3d,

title = "Customer value in the hotel industry: What managers believe they deliver and what customer experience",

author = "Nasution, {Hanny Nofrida} and Mavondo, {Felix Tinoziva}",

year = "2008",

language = "English",

volume = "27",

pages = "204 -- 213",

journal = "International Journal of Hospitality Management",

issn = "0278-4319",

publisher = "Elsevier",

number = "2",

}