Customer relationships with service personnel: Do we measure closeness, quality or strength?

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	189 - 197
Number of pages	9
Journal	Journal of Business Research
Volume	54
Issue number	3
Publication status	Published - 2001

Cite this

@article{d50eac30f1794520a9d0534c1de07be3,

title = "Customer relationships with service personnel: Do we measure closeness, quality or strength?",

author = "Liliana Bove and Johnson, \{Lester W\}",

year = "2001",

language = "English",

volume = "54",

pages = "189 -- 197",

journal = "Journal of Business Research",

issn = "0148-2963",

publisher = "Elsevier",

number = "3",

}