Customer relationships with service personnel: Do we measure closeness, quality or strength?

Liliana Bove, Lester W Johnson

Research output: Contribution to journalArticleResearchpeer-review

100 Citations (Scopus)
Original languageEnglish
Pages (from-to)189 - 197
Number of pages9
JournalJournal of Business Research
Volume54
Issue number3
Publication statusPublished - 2001

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