| Original language | English |
|---|---|
| Title of host publication | Managing Service Quality (Volume III) |
| Place of Publication | London UK |
| Publisher | Paul Chapman Publications |
| Pages | 89 - 105 |
| Number of pages | 17 |
| ISBN (Print) | 1 85396 362 3 |
| Publication status | Published - 1997 |
Customer-Driven Research: The Customer Value Workshop
Lynne A Bennington, James Cummane
Research output: Chapter in Book/Report/Conference proceeding › Chapter (Book) › Research › peer-review