Cumulative encounter satisfaction in the hotel conference process

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	69-80
Number of pages	12
Journal	International Journal of Service Industry Management
Volume	5
Issue number	4
DOIs	https://doi.org/10.1108/09564239410068715
Publication status	Published - 1 Oct 1994
Externally published	Yes

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title = "Cumulative encounter satisfaction in the hotel conference process",

author = "Danaher, {Peter J.} and Jan Mattsson",

year = "1994",

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language = "English",

volume = "5",

pages = "69--80",

journal = "Journal of Service Management",

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AU - Danaher, Peter J.

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