Cumulative encounter satisfaction in the hotel conference process

Peter J. Danaher, Jan Mattsson

Research output: Contribution to journalArticleResearchpeer-review

59 Citations (Scopus)
Original languageEnglish
Pages (from-to)69-80
Number of pages12
JournalInternational Journal of Service Industry Management
Volume5
Issue number4
DOIs
Publication statusPublished - 1 Oct 1994
Externally publishedYes

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