Culture and competencies: A multi-country examination of reference service competencies

Laura Saunders, Serap Kurbanoglu, Mary Wilkins Jordan, Joumana Boustany, Brenda Chawner, Matylda Filas, Ivana Hebrang Grgic, Gaby Haddrow, Jos Van Helvoort, Mersini Kakouri, Ane Landøy, Karolina Minch, Gillian Oliver, Panayiota Polydoratou, Angela Repanovici, Egbert J. Sanchez Vanderkast, Tania Todorova, Sirje Virkus, Anna Wolodko, Daniela Zivkovic

Research output: Contribution to journalArticleResearchpeer-review

Abstract

Reference librarians have the opportunity to interact with patrons and colleagues of many different backgrounds, languages, and cultures as a result of our increasingly interconnected and peripatetic world. In order to provide the best possible service to these varied communities, reference librarians should understand some of the culture differences that exist across countries, and in particular, the differences in the way that reference services are conceived and delivered in different countries. This study explores some of these differences in reference services by surveying current practitioners in thirteen countries to find out which competencies they believe are most important for academic reference librarians right now, and in the near future. The results of this study highlight some important commonalities and differences, and could help reference librarians to manage and meet the expectations of their international patrons, and perhaps help them to prepare for an international job experience of their own. Academic reference librarians may be interested to see the extent to which their counterparts in other countries face similar challenges and expectations with regard to delivering reference services. Teaching faculty in library science programs will be interested to understand reference competencies and expectations in other countries, especially as they teach greater numbers of international students or consider collaborating with international colleagues. In addition, an international understanding is important in developing students who can compete in a global job market.

Original languageEnglish
Pages (from-to)33-46
Number of pages14
JournalLibri
Volume63
Issue number1
DOIs
Publication statusPublished - Mar 2013
Externally publishedYes

Cite this

Saunders, L., Kurbanoglu, S., Wilkins Jordan, M., Boustany, J., Chawner, B., Filas, M., ... Zivkovic, D. (2013). Culture and competencies: A multi-country examination of reference service competencies. Libri, 63(1), 33-46. https://doi.org/10.1515/libri-2013-0003
Saunders, Laura ; Kurbanoglu, Serap ; Wilkins Jordan, Mary ; Boustany, Joumana ; Chawner, Brenda ; Filas, Matylda ; Hebrang Grgic, Ivana ; Haddrow, Gaby ; Helvoort, Jos Van ; Kakouri, Mersini ; Landøy, Ane ; Minch, Karolina ; Oliver, Gillian ; Polydoratou, Panayiota ; Repanovici, Angela ; Sanchez Vanderkast, Egbert J. ; Todorova, Tania ; Virkus, Sirje ; Wolodko, Anna ; Zivkovic, Daniela. / Culture and competencies : A multi-country examination of reference service competencies. In: Libri. 2013 ; Vol. 63, No. 1. pp. 33-46.
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Saunders, L, Kurbanoglu, S, Wilkins Jordan, M, Boustany, J, Chawner, B, Filas, M, Hebrang Grgic, I, Haddrow, G, Helvoort, JV, Kakouri, M, Landøy, A, Minch, K, Oliver, G, Polydoratou, P, Repanovici, A, Sanchez Vanderkast, EJ, Todorova, T, Virkus, S, Wolodko, A & Zivkovic, D 2013, 'Culture and competencies: A multi-country examination of reference service competencies' Libri, vol. 63, no. 1, pp. 33-46. https://doi.org/10.1515/libri-2013-0003

Culture and competencies : A multi-country examination of reference service competencies. / Saunders, Laura; Kurbanoglu, Serap; Wilkins Jordan, Mary; Boustany, Joumana; Chawner, Brenda; Filas, Matylda; Hebrang Grgic, Ivana; Haddrow, Gaby; Helvoort, Jos Van; Kakouri, Mersini; Landøy, Ane; Minch, Karolina; Oliver, Gillian; Polydoratou, Panayiota; Repanovici, Angela; Sanchez Vanderkast, Egbert J.; Todorova, Tania; Virkus, Sirje; Wolodko, Anna; Zivkovic, Daniela.

In: Libri, Vol. 63, No. 1, 03.2013, p. 33-46.

Research output: Contribution to journalArticleResearchpeer-review

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AU - Boustany, Joumana

AU - Chawner, Brenda

AU - Filas, Matylda

AU - Hebrang Grgic, Ivana

AU - Haddrow, Gaby

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AU - Kakouri, Mersini

AU - Landøy, Ane

AU - Minch, Karolina

AU - Oliver, Gillian

AU - Polydoratou, Panayiota

AU - Repanovici, Angela

AU - Sanchez Vanderkast, Egbert J.

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Saunders L, Kurbanoglu S, Wilkins Jordan M, Boustany J, Chawner B, Filas M et al. Culture and competencies: A multi-country examination of reference service competencies. Libri. 2013 Mar;63(1):33-46. https://doi.org/10.1515/libri-2013-0003