Cultural tensions - exploring call centres in the public sector

Research output: Contribution to journal › Article › Research › peer-review

Original language	English
Pages (from-to)	279 - 296
Number of pages	18
Journal	International Journal of Human Resources Development and Management
Volume	6
Issue number	2/3/4
Publication status	Published - 2006

Cite this

@article{8d89fda866e74bc39700b66b9dc09353,

title = "Cultural tensions - exploring call centres in the public sector",

author = "Anderson, \{Eve Alma\} and Pyman, \{Amanda Mary Dallin\} and Julian Teicher",

year = "2006",

language = "English",

volume = "6",

pages = "279 -- 296",

journal = "International Journal of Human Resources Development and Management",

issn = "1465-6612",

publisher = "Inderscience Publishers",

number = "2/3/4",

}

TY - JOUR

T1 - Cultural tensions - exploring call centres in the public sector

AU - Anderson, Eve Alma

AU - Pyman, Amanda Mary Dallin

AU - Teicher, Julian

PY - 2006

Y1 - 2006

M3 - Article

SN - 1465-6612

VL - 6

SP - 279

EP - 296

JO - International Journal of Human Resources Development and Management

JF - International Journal of Human Resources Development and Management

IS - 2/3/4

ER -