Critical success factors for the establishment of e-government: a critical analysis of the Indonesian Cabinet Secretariat's Legal Document Retrieval System (LDRS) project

Adi Prananto, Sue McKemmish

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    5 Citations (Scopus)

    Abstract

    This paper outlines an e-government initiative of the Cabinet Secretariat of the Republic of Indonesia, the adoption and implementation of an Electronic Document and Records Management System (EDRMS) called the Legal Document Retrieval System (LDRS). The authors were engaged in the early developmental stage of the project through a special training program involving key personnel of the Cabinet Secretariat under the auspices of the Indonesian Australia Special Training Project (IASTP) III.3 This experience has provided insights into the challenges and potential pitfalls for such development projects. Taking these challenges and potential pitfalls into account, a set of critical success factors is proposed for the LDRS and similar projects. The paper highlights the difficulties of such individual undertakings within public sector and governmental contexts in which good governance frameworks generally, and ICT governance frameworks and infrastructures in particular, are still emerging. In such contexts, a fine "balancing act" is needed to meet the challenges, avoid the pitfalls and optimise the benefits. If this balancing act can be achieved, the LDRS project and others like it have the potential to provide models of best practice in egovernment and to demonstrate the features needed in whole-of-government frameworks in this area. In such contexts initial and ongoing education and training for key personnel become even more critical success factors.

    Original languageEnglish
    Title of host publication11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007
    PublisherAssociation for Information Systems
    Number of pages14
    Publication statusPublished - 2007
    Event11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007 - Auckland, New Zealand
    Duration: 3 Jul 20076 Jul 2007

    Conference

    Conference11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007
    CountryNew Zealand
    CityAuckland
    Period3/07/076/07/07

    Keywords

    • Critical success factors
    • E-government
    • Education and training
    • Electronic Document and Records Management System (EDRMS)
    • Legal Document Retrieval System (LDRS)

    Cite this

    Prananto, A., & McKemmish, S. (2007). Critical success factors for the establishment of e-government: a critical analysis of the Indonesian Cabinet Secretariat's Legal Document Retrieval System (LDRS) project. In 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007 Association for Information Systems.
    Prananto, Adi ; McKemmish, Sue. / Critical success factors for the establishment of e-government : a critical analysis of the Indonesian Cabinet Secretariat's Legal Document Retrieval System (LDRS) project. 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007. Association for Information Systems, 2007.
    @inproceedings{bd6157a6a8f8424c8d2fa2ef5776b217,
    title = "Critical success factors for the establishment of e-government: a critical analysis of the Indonesian Cabinet Secretariat's Legal Document Retrieval System (LDRS) project",
    abstract = "This paper outlines an e-government initiative of the Cabinet Secretariat of the Republic of Indonesia, the adoption and implementation of an Electronic Document and Records Management System (EDRMS) called the Legal Document Retrieval System (LDRS). The authors were engaged in the early developmental stage of the project through a special training program involving key personnel of the Cabinet Secretariat under the auspices of the Indonesian Australia Special Training Project (IASTP) III.3 This experience has provided insights into the challenges and potential pitfalls for such development projects. Taking these challenges and potential pitfalls into account, a set of critical success factors is proposed for the LDRS and similar projects. The paper highlights the difficulties of such individual undertakings within public sector and governmental contexts in which good governance frameworks generally, and ICT governance frameworks and infrastructures in particular, are still emerging. In such contexts, a fine {"}balancing act{"} is needed to meet the challenges, avoid the pitfalls and optimise the benefits. If this balancing act can be achieved, the LDRS project and others like it have the potential to provide models of best practice in egovernment and to demonstrate the features needed in whole-of-government frameworks in this area. In such contexts initial and ongoing education and training for key personnel become even more critical success factors.",
    keywords = "Critical success factors, E-government, Education and training, Electronic Document and Records Management System (EDRMS), Legal Document Retrieval System (LDRS)",
    author = "Adi Prananto and Sue McKemmish",
    year = "2007",
    language = "English",
    booktitle = "11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007",
    publisher = "Association for Information Systems",
    address = "United States of America",

    }

    Prananto, A & McKemmish, S 2007, Critical success factors for the establishment of e-government: a critical analysis of the Indonesian Cabinet Secretariat's Legal Document Retrieval System (LDRS) project. in 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007. Association for Information Systems, 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007, Auckland, New Zealand, 3/07/07.

    Critical success factors for the establishment of e-government : a critical analysis of the Indonesian Cabinet Secretariat's Legal Document Retrieval System (LDRS) project. / Prananto, Adi; McKemmish, Sue.

    11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007. Association for Information Systems, 2007.

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    TY - GEN

    T1 - Critical success factors for the establishment of e-government

    T2 - a critical analysis of the Indonesian Cabinet Secretariat's Legal Document Retrieval System (LDRS) project

    AU - Prananto, Adi

    AU - McKemmish, Sue

    PY - 2007

    Y1 - 2007

    N2 - This paper outlines an e-government initiative of the Cabinet Secretariat of the Republic of Indonesia, the adoption and implementation of an Electronic Document and Records Management System (EDRMS) called the Legal Document Retrieval System (LDRS). The authors were engaged in the early developmental stage of the project through a special training program involving key personnel of the Cabinet Secretariat under the auspices of the Indonesian Australia Special Training Project (IASTP) III.3 This experience has provided insights into the challenges and potential pitfalls for such development projects. Taking these challenges and potential pitfalls into account, a set of critical success factors is proposed for the LDRS and similar projects. The paper highlights the difficulties of such individual undertakings within public sector and governmental contexts in which good governance frameworks generally, and ICT governance frameworks and infrastructures in particular, are still emerging. In such contexts, a fine "balancing act" is needed to meet the challenges, avoid the pitfalls and optimise the benefits. If this balancing act can be achieved, the LDRS project and others like it have the potential to provide models of best practice in egovernment and to demonstrate the features needed in whole-of-government frameworks in this area. In such contexts initial and ongoing education and training for key personnel become even more critical success factors.

    AB - This paper outlines an e-government initiative of the Cabinet Secretariat of the Republic of Indonesia, the adoption and implementation of an Electronic Document and Records Management System (EDRMS) called the Legal Document Retrieval System (LDRS). The authors were engaged in the early developmental stage of the project through a special training program involving key personnel of the Cabinet Secretariat under the auspices of the Indonesian Australia Special Training Project (IASTP) III.3 This experience has provided insights into the challenges and potential pitfalls for such development projects. Taking these challenges and potential pitfalls into account, a set of critical success factors is proposed for the LDRS and similar projects. The paper highlights the difficulties of such individual undertakings within public sector and governmental contexts in which good governance frameworks generally, and ICT governance frameworks and infrastructures in particular, are still emerging. In such contexts, a fine "balancing act" is needed to meet the challenges, avoid the pitfalls and optimise the benefits. If this balancing act can be achieved, the LDRS project and others like it have the potential to provide models of best practice in egovernment and to demonstrate the features needed in whole-of-government frameworks in this area. In such contexts initial and ongoing education and training for key personnel become even more critical success factors.

    KW - Critical success factors

    KW - E-government

    KW - Education and training

    KW - Electronic Document and Records Management System (EDRMS)

    KW - Legal Document Retrieval System (LDRS)

    UR - http://www.scopus.com/inward/record.url?scp=80053540989&partnerID=8YFLogxK

    M3 - Conference Paper

    AN - SCOPUS:80053540989

    BT - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007

    PB - Association for Information Systems

    ER -

    Prananto A, McKemmish S. Critical success factors for the establishment of e-government: a critical analysis of the Indonesian Cabinet Secretariat's Legal Document Retrieval System (LDRS) project. In 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises, PACIS 2007. Association for Information Systems. 2007