Critical success factors affecting implementation of Cloud ERP systems: a systematic literature review with future research possibilities

Becky Huang; Mahbubur Rahim; Gillian Oliver; Misita Anwar

doi:10.24251/HICSS.2021.569

Critical success factors affecting implementation of Cloud ERP systems: a systematic literature review with future research possibilities

Becky Huang, Mahbubur Rahim, Gillian Oliver, Misita Anwar

Department of Human Centred Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Abstract

The implementation of Cloud Enterprise Resource Planning systems (Cloud ERP) is always challenging, which requires a variety of risks to be taken into consideration to ensure the success of the implementation. The assessment of Critical Success Factors (CSFs) in on-premise ERP implementations has been well documented but this research has not carried through to Cloud ERP implementations. Therefore, the contribution of this paper is to provide research and practice with identification and analysis of 35 CSFs through a systematic literature review. Drawing from the literature, we found security, project management, and communication are the top three widely cited CSFs during implementation. We also identify critical gaps in current research, such as inconclusiveness of findings related to CSFs and a lack of discussion on the nature of criticality of those CSFs. Furthermore, the attributes of CSFs are investigated in order to explore CSFs in a more logical and systematical way

Original language	English
Title of host publication	Proceedings of the 54th Annual Hawaii International Conference on System Sciences
Editors	Tung X. Bui
Place of Publication	New York NY USA
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	4683-4692
Number of pages	10
ISBN (Electronic)	9780998133140
DOIs	https://doi.org/10.24251/HICSS.2021.569
Publication status	Published - 2021
Event	Hawaii International Conference on System Sciences 2021 - Online, Virtual, Online, United States of America Duration: 4 Jan 2021 → 8 Jan 2021 Conference number: 54th https://scholarspace.manoa.hawaii.edu/handle/10125/72112 (Proceedings/Website)

Publication series

Name	Proceedings of the Annual Hawaii International Conference on System Sciences
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Volume	2020-January
ISSN (Print)	1530-1605

Conference

Conference	Hawaii International Conference on System Sciences 2021
Abbreviated title	HICSS 2021
Country/Territory	United States of America
City	Virtual, Online
Period	4/01/21 → 8/01/21
Internet address	https://scholarspace.manoa.hawaii.edu/handle/10125/72112 (Proceedings/Website)

Access to Document

10.24251/HICSS.2021.569

353145759-oaFinal published version, 564 KB

Cite this

Huang, B., Rahim, M., Oliver, G., & Anwar, M. (2021). Critical success factors affecting implementation of Cloud ERP systems: a systematic literature review with future research possibilities. In T. X. Bui (Ed.), Proceedings of the 54th Annual Hawaii International Conference on System Sciences (pp. 4683-4692). (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 2020-January). IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.24251/HICSS.2021.569

Huang, Becky ; Rahim, Mahbubur ; Oliver, Gillian et al. / Critical success factors affecting implementation of Cloud ERP systems : a systematic literature review with future research possibilities. Proceedings of the 54th Annual Hawaii International Conference on System Sciences. editor / Tung X. Bui. New York NY USA : IEEE, Institute of Electrical and Electronics Engineers, 2021. pp. 4683-4692 (Proceedings of the Annual Hawaii International Conference on System Sciences).

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title = "Critical success factors affecting implementation of Cloud ERP systems: a systematic literature review with future research possibilities",

abstract = "The implementation of Cloud Enterprise Resource Planning systems (Cloud ERP) is always challenging, which requires a variety of risks to be taken into consideration to ensure the success of the implementation. The assessment of Critical Success Factors (CSFs) in on-premise ERP implementations has been well documented but this research has not carried through to Cloud ERP implementations. Therefore, the contribution of this paper is to provide research and practice with identification and analysis of 35 CSFs through a systematic literature review. Drawing from the literature, we found security, project management, and communication are the top three widely cited CSFs during implementation. We also identify critical gaps in current research, such as inconclusiveness of findings related to CSFs and a lack of discussion on the nature of criticality of those CSFs. Furthermore, the attributes of CSFs are investigated in order to explore CSFs in a more logical and systematical way",

author = "Becky Huang and Mahbubur Rahim and Gillian Oliver and Misita Anwar",

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Huang, B, Rahim, M, Oliver, G & Anwar, M 2021, Critical success factors affecting implementation of Cloud ERP systems: a systematic literature review with future research possibilities. in T X. Bui (ed.), Proceedings of the 54th Annual Hawaii International Conference on System Sciences. Proceedings of the Annual Hawaii International Conference on System Sciences, vol. 2020-January, IEEE, Institute of Electrical and Electronics Engineers, New York NY USA, pp. 4683-4692, Hawaii International Conference on System Sciences 2021, Virtual, Online, Hawaii, United States of America, 4/01/21. https://doi.org/10.24251/HICSS.2021.569

Critical success factors affecting implementation of Cloud ERP systems: a systematic literature review with future research possibilities. / Huang, Becky; Rahim, Mahbubur; Oliver, Gillian et al.
Proceedings of the 54th Annual Hawaii International Conference on System Sciences. ed. / Tung X. Bui. New York NY USA: IEEE, Institute of Electrical and Electronics Engineers, 2021. p. 4683-4692 (Proceedings of the Annual Hawaii International Conference on System Sciences; Vol. 2020-January).

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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Huang B, Rahim M, Oliver G , Anwar M. Critical success factors affecting implementation of Cloud ERP systems: a systematic literature review with future research possibilities. In X. Bui T, editor, Proceedings of the 54th Annual Hawaii International Conference on System Sciences. New York NY USA: IEEE, Institute of Electrical and Electronics Engineers. 2021. p. 4683-4692. (Proceedings of the Annual Hawaii International Conference on System Sciences). doi: 10.24251/HICSS.2021.569