Abstract
This article discusses the implementation of Total Quality Management (TQM) in a company which manufactures high-technology instruments. It illustrates the experiences common to many organizations that have tried several different approaches to TQM, often without much success. In several frank interviews, employees at various levels of the organization discussed their experiences and perceptions of TQM, the reasons why previous programs were not as successful, and why they believe they have finally found the right formula.
| Original language | English |
|---|---|
| Pages (from-to) | 336-357 |
| Number of pages | 22 |
| Journal | International Journal of Technology Management |
| Volume | 16 |
| Issue number | 4-6 |
| DOIs | |
| Publication status | Published - 1 Dec 1998 |
Keywords
- Continuous improvements
- High-technology manufacturing
- Implementation
- Quality leadership
- Total Quality Management
Cite this
}
Continuous quality improvements in a high-technology manufacturing environment. / Sohal, Amrik S.; Lu, Edmund.
In: International Journal of Technology Management, Vol. 16, No. 4-6, 01.12.1998, p. 336-357.Research output: Contribution to journal › Article › Research › peer-review
TY - JOUR
T1 - Continuous quality improvements in a high-technology manufacturing environment
AU - Sohal, Amrik S.
AU - Lu, Edmund
PY - 1998/12/1
Y1 - 1998/12/1
N2 - This article discusses the implementation of Total Quality Management (TQM) in a company which manufactures high-technology instruments. It illustrates the experiences common to many organizations that have tried several different approaches to TQM, often without much success. In several frank interviews, employees at various levels of the organization discussed their experiences and perceptions of TQM, the reasons why previous programs were not as successful, and why they believe they have finally found the right formula.
AB - This article discusses the implementation of Total Quality Management (TQM) in a company which manufactures high-technology instruments. It illustrates the experiences common to many organizations that have tried several different approaches to TQM, often without much success. In several frank interviews, employees at various levels of the organization discussed their experiences and perceptions of TQM, the reasons why previous programs were not as successful, and why they believe they have finally found the right formula.
KW - Continuous improvements
KW - High-technology manufacturing
KW - Implementation
KW - Quality leadership
KW - Total Quality Management
UR - http://www.scopus.com/inward/record.url?scp=0031644667&partnerID=8YFLogxK
U2 - 10.1504/IJTM.1998.002680
DO - 10.1504/IJTM.1998.002680
M3 - Article
VL - 16
SP - 336
EP - 357
JO - International Journal of Technology Management
JF - International Journal of Technology Management
SN - 0267-5730
IS - 4-6
ER -