Continuous quality improvements in a high-technology manufacturing environment

Amrik S. Sohal, Edmund Lu

Research output: Contribution to journalArticleResearchpeer-review

10 Citations (Scopus)

Abstract

This article discusses the implementation of Total Quality Management (TQM) in a company which manufactures high-technology instruments. It illustrates the experiences common to many organizations that have tried several different approaches to TQM, often without much success. In several frank interviews, employees at various levels of the organization discussed their experiences and perceptions of TQM, the reasons why previous programs were not as successful, and why they believe they have finally found the right formula.

Original languageEnglish
Pages (from-to)336-357
Number of pages22
JournalInternational Journal of Technology Management
Volume16
Issue number4-6
DOIs
Publication statusPublished - 1 Dec 1998

Keywords

  • Continuous improvements
  • High-technology manufacturing
  • Implementation
  • Quality leadership
  • Total Quality Management

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