Continuity in multi-device interaction: An online study

Dimitrios Raptis, Jesper Kjeldskov, Mikael B. Skov

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearch

7 Citations (Scopus)

Abstract

Techniques for multi-device interactions are finding their way into commercial products. This means that people are now exposed to possibilities of interacting with and across their devices, and this presents a valuable opportunity for studying their uptake and use in real life. In this paper we investigate and discuss the emerging multi-device interaction concept of "continuity", which allow an activity to begin on one device and continue on another. We present a study of the challenges people have experienced in the use of a specific new product offering such functionality, namely Apple's Continuity. The study was done through surveying 3361 posts from technology web sites, discussion forums, and blogs, with a qualitative analysis of 1603 posts. Our findings present challenges in six themes of privacy, appropriation, customization, awareness, exclusion, and troubleshooting in relation to continuous interaction across devices. We further discuss the high-level implications of our findings through four design considerations for continuity in multi-device interaction.

Original languageEnglish
Title of host publicationProceedings of the 9th Nordic Conference on Human-Computer Interaction
EditorsWolmet Barendregt, Mohammad Obaid
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages10
ISBN (Electronic)9781450347631
DOIs
Publication statusPublished - 2016
Externally publishedYes
EventNordic Conference on Human-Computer Interaction 2016 - Gothenburg, Sweden
Duration: 23 Oct 201627 Oct 2016
Conference number: 9th
https://dl.acm.org/doi/proceedings/10.1145/2971485 (Proceedings)
http://www.nordichi2016.org/ (Website)

Publication series

NameACM International Conference Proceeding Series
PublisherAssociation for Computing Machinery (ACM)
Volume23-27-October-2016

Conference

ConferenceNordic Conference on Human-Computer Interaction 2016
Abbreviated titleNordiCHI 2016
Country/TerritorySweden
CityGothenburg
Period23/10/1627/10/16
Internet address

Keywords

  • Continuity
  • Digital ecosystems
  • Multi-device interaction

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