Consumer coping strategies with dissatisfactory service encounters: a preliminary investigation

B F Godwin, P G Patterson, Lester W Johnson

Research output: Contribution to journal › Article › Other

Original language	English
Pages (from-to)	145 - 154
Number of pages	10
Journal	Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior
Publication status	Published - 1999

Cite this

@article{7e7d4eec2bd54a0db5d20ff40fcfe7a0,

title = "Consumer coping strategies with dissatisfactory service encounters: a preliminary investigation",

author = "Godwin, \{B F\} and Patterson, \{P G\} and Johnson, \{Lester W\}",

year = "1999",

language = "English",

pages = "145 -- 154",

journal = "Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior",

issn = "0899-8620",

}

TY - JOUR

T1 - Consumer coping strategies with dissatisfactory service encounters: a preliminary investigation

AU - Godwin, B F

AU - Patterson, P G

AU - Johnson, Lester W

PY - 1999

Y1 - 1999

M3 - Article

SN - 0899-8620

SP - 145

EP - 154

JO - Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior

JF - Journal of Consumer Satisfaction Dissatisfaction and Complaining Behavior

ER -