Considerations for successful enterprise information systems deployment: The case of the Greek School Network

Michael N. Kalochristianakis; Kostas Vassilakis; Emmanouel Varvarigos; Michael Paraskevas

doi:10.1109/ICSSSM.2012.6252204

Considerations for successful enterprise information systems deployment: The case of the Greek School Network

Michael N. Kalochristianakis, Kostas Vassilakis, Emmanouel Varvarigos, Michael Paraskevas

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Abstract

Managing the IT environment of large organizations such as the Greek School Network is challenging not only due to the complexity, diversity and age of the information processing infrastructure but also due to geographic dispersion and the IT support model. Recently, the Network attempted to follow known practices for IT enterprise management; in order to organize and automate both supervision and intervention it employed centralized system management architectures. This paper records the challenges encountered in order to configure a deployable, high-end enterprise platform for the management of school labs across the Greek School Network. The paper reaches the conclusion that such systems or services are not always straightforward to deploy or scale and discusses alternative directions that can bring general purpose infrastructure management for organisations that cannot benefit from enterprise systems yet are still in need of analogous functionality.

Original language	English
Title of host publication	2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	118-122
Number of pages	5
ISBN (Print)	9781457720253
DOIs	https://doi.org/10.1109/ICSSSM.2012.6252204
Publication status	Published - 2012
Externally published	Yes
Event	International Conference on Service Systems and Service Management 2012 - Shanghai, China Duration: 2 Jul 2012 → 4 Jul 2012 Conference number: 9th

Conference

Conference	International Conference on Service Systems and Service Management 2012
Abbreviated title	ICSSSM 2012
Country/Territory	China
City	Shanghai
Period	2/07/12 → 4/07/12

Keywords

EMS
infrastructure management
open source
remote management

Access to Document

10.1109/ICSSSM.2012.6252204

Cite this

Kalochristianakis, M. N., Vassilakis, K., Varvarigos, E., & Paraskevas, M. (2012). Considerations for successful enterprise information systems deployment: The case of the Greek School Network. In 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12 (pp. 118-122). [6252204] IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/ICSSSM.2012.6252204

Kalochristianakis, Michael N. ; Vassilakis, Kostas ; Varvarigos, Emmanouel ; Paraskevas, Michael. / Considerations for successful enterprise information systems deployment : The case of the Greek School Network. 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12. IEEE, Institute of Electrical and Electronics Engineers, 2012. pp. 118-122

@inproceedings{7eeb90863cd846dda1c9d49e48d275c9,

title = "Considerations for successful enterprise information systems deployment: The case of the Greek School Network",

abstract = "Managing the IT environment of large organizations such as the Greek School Network is challenging not only due to the complexity, diversity and age of the information processing infrastructure but also due to geographic dispersion and the IT support model. Recently, the Network attempted to follow known practices for IT enterprise management; in order to organize and automate both supervision and intervention it employed centralized system management architectures. This paper records the challenges encountered in order to configure a deployable, high-end enterprise platform for the management of school labs across the Greek School Network. The paper reaches the conclusion that such systems or services are not always straightforward to deploy or scale and discusses alternative directions that can bring general purpose infrastructure management for organisations that cannot benefit from enterprise systems yet are still in need of analogous functionality.",

keywords = "EMS, infrastructure management, open source, remote management",

author = "Kalochristianakis, {Michael N.} and Kostas Vassilakis and Emmanouel Varvarigos and Michael Paraskevas",

year = "2012",

doi = "10.1109/ICSSSM.2012.6252204",

language = "English",

isbn = "9781457720253",

pages = "118--122",

booktitle = "2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12",

publisher = "IEEE, Institute of Electrical and Electronics Engineers",

address = "United States of America",

note = "International Conference on Service Systems and Service Management 2012, ICSSSM 2012 ; Conference date: 02-07-2012 Through 04-07-2012",

}

Kalochristianakis, MN, Vassilakis, K, Varvarigos, E & Paraskevas, M 2012, Considerations for successful enterprise information systems deployment: The case of the Greek School Network. in 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12., 6252204, IEEE, Institute of Electrical and Electronics Engineers, pp. 118-122, International Conference on Service Systems and Service Management 2012, Shanghai, China, 2/07/12. https://doi.org/10.1109/ICSSSM.2012.6252204

Considerations for successful enterprise information systems deployment : The case of the Greek School Network. / Kalochristianakis, Michael N.; Vassilakis, Kostas; Varvarigos, Emmanouel; Paraskevas, Michael.

2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12. IEEE, Institute of Electrical and Electronics Engineers, 2012. p. 118-122 6252204.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - Considerations for successful enterprise information systems deployment

T2 - International Conference on Service Systems and Service Management 2012

AU - Kalochristianakis, Michael N.

AU - Vassilakis, Kostas

AU - Varvarigos, Emmanouel

AU - Paraskevas, Michael

N1 - Conference code: 9th

PY - 2012

Y1 - 2012

N2 - Managing the IT environment of large organizations such as the Greek School Network is challenging not only due to the complexity, diversity and age of the information processing infrastructure but also due to geographic dispersion and the IT support model. Recently, the Network attempted to follow known practices for IT enterprise management; in order to organize and automate both supervision and intervention it employed centralized system management architectures. This paper records the challenges encountered in order to configure a deployable, high-end enterprise platform for the management of school labs across the Greek School Network. The paper reaches the conclusion that such systems or services are not always straightforward to deploy or scale and discusses alternative directions that can bring general purpose infrastructure management for organisations that cannot benefit from enterprise systems yet are still in need of analogous functionality.

AB - Managing the IT environment of large organizations such as the Greek School Network is challenging not only due to the complexity, diversity and age of the information processing infrastructure but also due to geographic dispersion and the IT support model. Recently, the Network attempted to follow known practices for IT enterprise management; in order to organize and automate both supervision and intervention it employed centralized system management architectures. This paper records the challenges encountered in order to configure a deployable, high-end enterprise platform for the management of school labs across the Greek School Network. The paper reaches the conclusion that such systems or services are not always straightforward to deploy or scale and discusses alternative directions that can bring general purpose infrastructure management for organisations that cannot benefit from enterprise systems yet are still in need of analogous functionality.

KW - EMS

KW - infrastructure management

KW - open source

KW - remote management

UR - http://www.scopus.com/inward/record.url?scp=84866679844&partnerID=8YFLogxK

U2 - 10.1109/ICSSSM.2012.6252204

DO - 10.1109/ICSSSM.2012.6252204

M3 - Conference Paper

AN - SCOPUS:84866679844

SN - 9781457720253

SP - 118

EP - 122

BT - 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12

PB - IEEE, Institute of Electrical and Electronics Engineers

Y2 - 2 July 2012 through 4 July 2012

ER -

Kalochristianakis MN, Vassilakis K, Varvarigos E, Paraskevas M. Considerations for successful enterprise information systems deployment: The case of the Greek School Network. In 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12. IEEE, Institute of Electrical and Electronics Engineers. 2012. p. 118-122. 6252204 https://doi.org/10.1109/ICSSSM.2012.6252204

Considerations for successful enterprise information systems deployment: The case of the Greek School Network

Abstract

Conference

Keywords

Access to Document

Other files and links

Cite this