Considerations for successful enterprise information systems deployment: The case of the Greek School Network

Michael N. Kalochristianakis; Kostas Vassilakis; Emmanouel Varvarigos; Michael Paraskevas

doi:10.1109/ICSSSM.2012.6252204

Considerations for successful enterprise information systems deployment: The case of the Greek School Network

Michael N. Kalochristianakis, Kostas Vassilakis, Emmanouel Varvarigos, Michael Paraskevas

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Abstract

Managing the IT environment of large organizations such as the Greek School Network is challenging not only due to the complexity, diversity and age of the information processing infrastructure but also due to geographic dispersion and the IT support model. Recently, the Network attempted to follow known practices for IT enterprise management; in order to organize and automate both supervision and intervention it employed centralized system management architectures. This paper records the challenges encountered in order to configure a deployable, high-end enterprise platform for the management of school labs across the Greek School Network. The paper reaches the conclusion that such systems or services are not always straightforward to deploy or scale and discusses alternative directions that can bring general purpose infrastructure management for organisations that cannot benefit from enterprise systems yet are still in need of analogous functionality.

Original language	English
Title of host publication	2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12
Publisher	IEEE, Institute of Electrical and Electronics Engineers
Pages	118-122
Number of pages	5
ISBN (Print)	9781457720253
DOIs	https://doi.org/10.1109/ICSSSM.2012.6252204
Publication status	Published - 2012
Externally published	Yes
Event	International Conference on Service Systems and Service Management 2012 - Shanghai, China Duration: 2 Jul 2012 → 4 Jul 2012 Conference number: 9th

Conference

Conference	International Conference on Service Systems and Service Management 2012
Abbreviated title	ICSSSM 2012
Country	China
City	Shanghai
Period	2/07/12 → 4/07/12

Keywords

EMS
infrastructure management
open source
remote management

Access to Document

10.1109/ICSSSM.2012.6252204

Link to publication in Scopus

Cite this

Kalochristianakis, M. N., Vassilakis, K., Varvarigos, E., & Paraskevas, M. (2012). Considerations for successful enterprise information systems deployment: The case of the Greek School Network. In 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12 (pp. 118-122). [6252204] IEEE, Institute of Electrical and Electronics Engineers. https://doi.org/10.1109/ICSSSM.2012.6252204

Kalochristianakis, Michael N. ; Vassilakis, Kostas ; Varvarigos, Emmanouel ; Paraskevas, Michael. / Considerations for successful enterprise information systems deployment : The case of the Greek School Network. 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12. IEEE, Institute of Electrical and Electronics Engineers, 2012. pp. 118-122

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Kalochristianakis, MN, Vassilakis, K, Varvarigos, E & Paraskevas, M 2012, Considerations for successful enterprise information systems deployment: The case of the Greek School Network. in 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12., 6252204, IEEE, Institute of Electrical and Electronics Engineers, pp. 118-122, International Conference on Service Systems and Service Management 2012, Shanghai, China, 2/07/12. https://doi.org/10.1109/ICSSSM.2012.6252204

Considerations for successful enterprise information systems deployment : The case of the Greek School Network. / Kalochristianakis, Michael N.; Vassilakis, Kostas; Varvarigos, Emmanouel; Paraskevas, Michael.

2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12. IEEE, Institute of Electrical and Electronics Engineers, 2012. p. 118-122 6252204.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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Kalochristianakis MN, Vassilakis K, Varvarigos E, Paraskevas M. Considerations for successful enterprise information systems deployment: The case of the Greek School Network. In 2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12. IEEE, Institute of Electrical and Electronics Engineers. 2012. p. 118-122. 6252204 https://doi.org/10.1109/ICSSSM.2012.6252204