Considerations for successful enterprise information systems deployment: The case of the Greek School Network

Michael N. Kalochristianakis, Kostas Vassilakis, Emmanouel Varvarigos, Michael Paraskevas

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review


Managing the IT environment of large organizations such as the Greek School Network is challenging not only due to the complexity, diversity and age of the information processing infrastructure but also due to geographic dispersion and the IT support model. Recently, the Network attempted to follow known practices for IT enterprise management; in order to organize and automate both supervision and intervention it employed centralized system management architectures. This paper records the challenges encountered in order to configure a deployable, high-end enterprise platform for the management of school labs across the Greek School Network. The paper reaches the conclusion that such systems or services are not always straightforward to deploy or scale and discusses alternative directions that can bring general purpose infrastructure management for organisations that cannot benefit from enterprise systems yet are still in need of analogous functionality.

Original languageEnglish
Title of host publication2012 9th International Conference on Service Systems and Service Management - Proceedings of ICSSSM'12
PublisherIEEE, Institute of Electrical and Electronics Engineers
Number of pages5
ISBN (Print)9781457720253
Publication statusPublished - 2012
Externally publishedYes
EventInternational Conference on Service Systems and Service Management 2012 - Shanghai, China
Duration: 2 Jul 20124 Jul 2012
Conference number: 9th


ConferenceInternational Conference on Service Systems and Service Management 2012
Abbreviated titleICSSSM 2012


  • EMS
  • infrastructure management
  • open source
  • remote management

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