@inproceedings{e9411c19dd5444a0a339640cf999b914,
title = "Coming to grips with quality: Fifteen months in the life of a faculty quality management group",
author = "Luff, {Anthony Rowe} and McNicoll, {Yolande Ruth}",
year = "2004",
language = "English",
isbn = "1 877090 19 0",
volume = "2",
pages = "153 -- 157",
editor = "Nair, {Chenicheri Sid} and Robyn Harris",
booktitle = "Proceedings of the Australian Universities Quality Forum 2003 - National Quality in a Global Context",
publisher = "Australian Universities Quality Agency",
note = "National Quality in a Global Context 2004 ; Conference date: 01-01-2004",
}