Collective forms of consumer redress: Financial ombudsman service case study

Vicki Waye, Vincenzo Morabito

Research output: Contribution to journalArticleResearchpeer-review

Abstract

In the UK, debate about the appropriate balance between publicly and privately driven forms of collective consumer redress has favoured a regulatory solution exemplified by the FSA s new rule-making powers mandating the establishment of consumer redress schemes. This article examines another solution - a co-regulatory scheme involving Australia s Financial Ombudsman Service (FOS). The article compares the costs and benefits of FOS intervention apropos systemic breach with other forms of collective consumer redress, including class actions and public regulator action.
Original languageEnglish
Pages (from-to)1 - 31
Number of pages31
JournalJournal of Corporate Law Studies
Volume12
Issue number1
DOIs
Publication statusPublished - 2012

Cite this

@article{14c34c99c511496990952878a5ed7c36,
title = "Collective forms of consumer redress: Financial ombudsman service case study",
abstract = "In the UK, debate about the appropriate balance between publicly and privately driven forms of collective consumer redress has favoured a regulatory solution exemplified by the FSA s new rule-making powers mandating the establishment of consumer redress schemes. This article examines another solution - a co-regulatory scheme involving Australia s Financial Ombudsman Service (FOS). The article compares the costs and benefits of FOS intervention apropos systemic breach with other forms of collective consumer redress, including class actions and public regulator action.",
author = "Vicki Waye and Vincenzo Morabito",
year = "2012",
doi = "10.5235/147359712800129902",
language = "English",
volume = "12",
pages = "1 -- 31",
journal = "Journal of Corporate Law Studies",
issn = "1473-5970",
publisher = "Taylor & Francis",
number = "1",

}

Collective forms of consumer redress: Financial ombudsman service case study. / Waye, Vicki; Morabito, Vincenzo.

In: Journal of Corporate Law Studies, Vol. 12, No. 1, 2012, p. 1 - 31.

Research output: Contribution to journalArticleResearchpeer-review

TY - JOUR

T1 - Collective forms of consumer redress: Financial ombudsman service case study

AU - Waye, Vicki

AU - Morabito, Vincenzo

PY - 2012

Y1 - 2012

N2 - In the UK, debate about the appropriate balance between publicly and privately driven forms of collective consumer redress has favoured a regulatory solution exemplified by the FSA s new rule-making powers mandating the establishment of consumer redress schemes. This article examines another solution - a co-regulatory scheme involving Australia s Financial Ombudsman Service (FOS). The article compares the costs and benefits of FOS intervention apropos systemic breach with other forms of collective consumer redress, including class actions and public regulator action.

AB - In the UK, debate about the appropriate balance between publicly and privately driven forms of collective consumer redress has favoured a regulatory solution exemplified by the FSA s new rule-making powers mandating the establishment of consumer redress schemes. This article examines another solution - a co-regulatory scheme involving Australia s Financial Ombudsman Service (FOS). The article compares the costs and benefits of FOS intervention apropos systemic breach with other forms of collective consumer redress, including class actions and public regulator action.

U2 - 10.5235/147359712800129902

DO - 10.5235/147359712800129902

M3 - Article

VL - 12

SP - 1

EP - 31

JO - Journal of Corporate Law Studies

JF - Journal of Corporate Law Studies

SN - 1473-5970

IS - 1

ER -