Co-designing digital platforms for volunteer-led migrant community welfare support

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Community-based migrant organizations play a vital role in the provision of welfare services to temporary migrant workers, international students, and refugees whose access to government support services are limited. Through a co-design based inquiry, we explored the potential to utilize mainstream digital platforms to support the welfare agenda of an Australia-based Filipino migrant organization. We discuss the advantages and disadvantages of implementing such technology-mediated workflows within the community-based organization and the essential practices that they may undermine. Drawing on this case study, we present a provisional set of reflections for design practitioners working in the space of migrant communities and other marginalized community groups. These include the importance of designing for the community's long-term and holistic development, leveraging volunteers' digital literacy, and a call for more malleable platforms that allow community groups to reflect their core values and needs directly onto the platform configurations.

Original languageEnglish
Title of host publicationProceedings of the 2022 ACM Designing Interactive Systems Conference
EditorsRan Zhou, Shaun Bangay, Thuong Hoang
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages16
ISBN (Electronic)9781450393584
Publication statusPublished - 2022
EventDesigning Interactive Systems 2022 - Online, Australia
Duration: 13 Jun 202217 Jun 2022 (Proceedings) (Website)


ConferenceDesigning Interactive Systems 2022
Abbreviated titleDIS 2022
Internet address


  • Co-design
  • Migrants
  • Digital Platforms
  • Welfare Provision

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