Abstract
Community-based migrant organizations play a vital role in the provision of welfare services to temporary migrant workers, international students, and refugees whose access to government support services are limited. Through a co-design based inquiry, we explored the potential to utilize mainstream digital platforms to support the welfare agenda of an Australia-based Filipino migrant organization. We discuss the advantages and disadvantages of implementing such technology-mediated workflows within the community-based organization and the essential practices that they may undermine. Drawing on this case study, we present a provisional set of reflections for design practitioners working in the space of migrant communities and other marginalized community groups. These include the importance of designing for the community's long-term and holistic development, leveraging volunteers' digital literacy, and a call for more malleable platforms that allow community groups to reflect their core values and needs directly onto the platform configurations.
Original language | English |
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Title of host publication | Proceedings of the 2022 ACM Designing Interactive Systems Conference |
Editors | Ran Zhou, Shaun Bangay, Thuong Hoang |
Place of Publication | New York NY USA |
Publisher | Association for Computing Machinery (ACM) |
Pages | 247-262 |
Number of pages | 16 |
ISBN (Electronic) | 9781450393584 |
DOIs | |
Publication status | Published - 2022 |
Event | Designing Interactive Systems 2022 - Online, Australia Duration: 13 Jun 2022 → 17 Jun 2022 https://dl.acm.org/doi/proceedings/10.1145/3532106 (Proceedings) https://dis.acm.org/2022/ (Website) |
Conference
Conference | Designing Interactive Systems 2022 |
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Abbreviated title | DIS 2022 |
Country/Territory | Australia |
Period | 13/06/22 → 17/06/22 |
Internet address |
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Keywords
- Co-design
- Migrants
- Digital Platforms
- Welfare Provision