Client Experiences of a Telephone-Delivered Intervention for Alcohol Use: a Qualitative Study

Chloe Bernard, Jasmin Grigg, Isabelle Volpe, Dan I. Lubman, Victoria Manning

Research output: Contribution to journalArticleResearchpeer-review

3 Citations (Scopus)


Telephone-delivered interventions for mild-to-moderate alcohol problems are becoming increasingly available. This study explored experiences of Ready2Change (R2C), a multiple-session outbound telephone-delivered psychological intervention for mild-to-moderate alcohol use disorder, to inform treatment uptake and scalability strategies. Semi-structured interviews were conducted with 35 participants (mean age = 37.97, 46% female) and analysed thematically, focusing on how R2C’s telephone modality and content afforded or constrained opportunities to reduce alcohol consumption. R2C’s modality afforded novel opportunities: sense of anonymity in receiving treatment, outside of traditional hours. R2C’s content allowed clients to tailor treatment to their needs and develop a therapeutic relationship despite the distance-based modality. Some participants were constrained by the lack of face-to-face interaction, perceived to limit rapport development. Social pressure was identified as constraining R2C’s effectiveness for some participants, which is also a constraint of available treatments more broadly. Telephone interventions can overcome treatment barriers and add capacity to the AOD sector.

Original languageEnglish
Pages (from-to)522-540
Number of pages19
JournalInternational Journal of Mental Health and Addiction
Issue number1
Publication statusPublished - Feb 2022


  • Affordances
  • Alcohol use disorder
  • Qualitative analysis
  • Substance use treatment
  • Telephone intervention

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