Client Experiences of a Telephone-Delivered Intervention for Alcohol Use: a Qualitative Study

Chloe Bernard, Jasmin Grigg, Isabelle Volpe, Dan I. Lubman, Victoria Manning

Research output: Contribution to journalArticleResearchpeer-review

1 Citation (Scopus)


Telephone-delivered interventions for mild-to-moderate alcohol problems are becoming increasingly available. This study explored experiences of Ready2Change (R2C), a multiple-session outbound telephone-delivered psychological intervention for mild-to-moderate alcohol use disorder, to inform treatment uptake and scalability strategies. Semi-structured interviews were conducted with 35 participants (mean age = 37.97, 46% female) and analysed thematically, focusing on how R2C’s telephone modality and content afforded or constrained opportunities to reduce alcohol consumption. R2C’s modality afforded novel opportunities: sense of anonymity in receiving treatment, outside of traditional hours. R2C’s content allowed clients to tailor treatment to their needs and develop a therapeutic relationship despite the distance-based modality. Some participants were constrained by the lack of face-to-face interaction, perceived to limit rapport development. Social pressure was identified as constraining R2C’s effectiveness for some participants, which is also a constraint of available treatments more broadly. Telephone interventions can overcome treatment barriers and add capacity to the AOD sector.

Original languageEnglish
Number of pages19
JournalInternational Journal of Mental Health and Addiction
Publication statusAccepted/In press - 22 Jul 2020


  • Affordances
  • Alcohol use disorder
  • Qualitative analysis
  • Substance use treatment
  • Telephone intervention

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