Cheque mates: Participatory design of digital payments with eighty somethings

John Vines, Mark Blythe, Paul Dunphy, Vasilis Vlachokyriakos, Isaac Teece, Andrew Monk, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

44 Citations (Scopus)

Abstract

This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.

Original languageEnglish
Title of host publicationConference Proceedings - The 30th ACM Conference on Human Factors in Computing Systems, CHI 2012
Pages1189-1198
Number of pages10
DOIs
Publication statusPublished - 24 May 2012
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2012 - Austin Convention Center, Austin, United States of America
Duration: 5 May 201210 May 2012
Conference number: 30th
https://chi2012.acm.org/index.shtml

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2012
Abbreviated titleCHI 2012
Country/TerritoryUnited States of America
CityAustin
Period5/05/1210/05/12
Internet address

Keywords

  • Ageing
  • Cheques
  • Digital payments
  • Participatory design

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