Challenges for designing new technology for health and wellbeing in a complex mental healthcare context

Anja Thieme, John McCarthy, Paula Johnson, Stephanie Phillips, Jayne Wallace, Siân Lindley, Karim Ladha, Daniel Jackson, Diana Nowacka, Ashur Rafiev, Cassim Ladha, Thomas Nappey, Mathew Kipling, Peter Wright, Thomas D. Meyer, Patrick Olivier

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

18 Citations (Scopus)

Abstract

This paper describes the challenges and lessons learned in the experience-centered design (ECD) of the Spheres of Wellbeing, a technology to promote the mental health and wellbeing of a group of women, suffering from significant mental health problems and living in a medium secure hospital unit. First, we describe how our relationship with mental health professionals at the hospital and the aspirations for person-centric care that we shared with them enabled us, in the design of the Spheres, to innovate outside traditional healthcare procedures. We then provide insights into the challenges presented by the particular care culture and existing services and practices in the secure hospital unit that were revealed through our technology deployment. In discussing these challenges, our design enquiry opens up a space to make sense of experience living with complex mental health conditions in highly constrained contexts within which the deployment of the Spheres becomes an opportunity to think about wellbeing in similar contexts.

Original languageEnglish
Title of host publicationCHI 2016 - San Jose, CA, USA May 7 - 12
Subtitle of host publicationProceedings - The 34th Annual CHI Conference on Human Factors in Computing Systems
EditorsCliff Lampe
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Pages2136-2149
Number of pages14
ISBN (Electronic)9781450333627
DOIs
Publication statusPublished - 2016
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2016 - San Jose, United States of America
Duration: 7 May 201612 May 2016
Conference number: 34th
https://chi2016.acm.org/wp/ (Website)
https://dl.acm.org/doi/proceedings/10.1145/2851581 (Proceedings)

Conference

ConferenceInternational Conference on Human Factors in Computing Systems 2016
Abbreviated titleCHI 2016
CountryUnited States of America
CitySan Jose
Period7/05/1612/05/16
Other
Internet address

Keywords

  • Experience-centered design
  • Fieldwork
  • Healthcare
  • Hospital
  • In-the-wild deployments
  • Innovation
  • Mental health

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