Challenges and opportunities of leveraging intelligent conversational assistant to improve the well-being of older adults

Korok Sengupta, Sayan Sarcar, Alisha Pradhan, Roisin McNaney, Sergio Sayago, Debaleena Chattopadhyay, Anirudha Joshi

Research output: Chapter in Book/Report/Conference proceedingConference PaperOther


Recent advancements and economic feasibility have led to the widespread adoption of conversational digital assistants for everyday work. While research has focused on the use of these conversational assistants such as Siri, Google Assistant or Alexa, by young adults and families, very little work focuses on the acceptance and adaptability amongst the older adults. This SIG aims to discuss the use and benefits of these conversational digital assistants for the well being of older adults. The goals for this SIG are to: (i) explore the acceptance/adoption of voice-based conversational agents for older adults. (ii) explore anthropomorphism in the design of conversational digital assistants. (iii) understand triggers (scenarios of use) that can initiate the process of reminiscence thus leading to meaningful conversation. (iv) explore conversational User Experience. (v) explore the co-existence of non-conversational use cases.

Original languageEnglish
Title of host publicationCHI'20 - Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems
EditorsJoanna McGrenere, Andy Cockburn
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages4
ISBN (Electronic)9781450368193
Publication statusPublished - 2020
Externally publishedYes
EventInternational Conference on Human Factors in Computing Systems 2020 - Honolulu , United States of America
Duration: 25 Apr 202030 Apr 2020
Conference number: 38th (Website) (Proceedings)


ConferenceInternational Conference on Human Factors in Computing Systems 2020
Abbreviated titleCHI 2020
CountryUnited States of America
Internet address


  • Accessibility
  • Conversational assistants
  • Intelligent personal assistants
  • Older adults
  • Speech
  • Well-being

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