Case Management with Girls and Young Women in Juvenile Justice: Does it Work?

Research output: Contribution to conferenceAbstractpeer-review


Case management is the prevailing approach to service delivery in Juvenile Justice in Australia. Very little research exists regarding client outcomes and client experiences of case management, and that which does exist, generally fails to consider involuntary clients. Similarly, the criminogenic and other needs of girls and young women in juvenile justice is under-researched, however, what is known is that the development and preservation of trustworthy relationships should be a recognized and vital objective of processes in which they are involved. It appears that increasingly, Juvenile Justice staff are expected to ‘manage’ clients, rather than to provide direct service. Their role is to identify ‘issues’, ‘risks’ or ‘symptoms’ and to make ‘appropriate’ referrals to external services or ‘specialists’ for ‘treatment’. Such ‘symptom-focused’ case management can result in fragmented service delivery as clients are perceived as a set of issues or symptoms to be treated by appropriately qualified specialists, rather than as a person to be treated as a whole. Given the importance of developing trustworthy relationships, this fragmentation has particular implications for girls and young women in juvenile justice. Drawing on available literature and research, this paper provides a brief overview of contemporary issues in case management, highlighting those pertaining to involuntary clients. The paper aims to explore the usefulness of case management approaches to service delivery for girls and young women in juvenile justice and to make recommendations for areas of further research.
Original languageEnglish
Number of pages1
Publication statusPublished - 2008
EventEuropean Society of Criminology Annual Conference 2008: Criminology in the Public Sphere - Edinburgh, Edinburgh, United Kingdom
Duration: 2 Sep 20085 Sep 2008
Conference number: 8


ConferenceEuropean Society of Criminology Annual Conference 2008
Country/TerritoryUnited Kingdom
Internet address


  • youth justice
  • Case management
  • girls
  • Young women
  • Gender Equity

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