Case Management in Juvenile Justice: Client Perspectives

Research output: Contribution to conferenceAbstract


Case management is the prevailing approach to service delivery in Juvenile Justice in Australia. A key aim for juvenile justice workers is to ‘divert’ young offenders from involvement in the criminal justice system by (re-) integrating them into the community. In practice, this frequently involves case management partnerships
between Juvenile Justice and non-government, community-based agencies to theoretically, smooth the transition from the criminal justice system to the community. Much of the case management literature deals with definitions and models of case management from the perspective of service providers, while very little research exists regarding client outcomes and their experiences of case management. That, which does exist, generally takes the perspective of service providers and not the ‘case managed’. It emphasises the benefits of consumer
‘choice’ in case management approaches and fails to consider involuntary clients. Juvenile Justice clients are among the most coerced, marginalised and disenfranchised people in our community and the voices of these ‘case managed’ young people appear absent from the case management discourse. This paper highlights the challenges facing clients of a juvenile justice system in negotiating their mandated case plan requirements, alongside the apparently ‘voluntary’ requirements of community agencies. Drawing on available literature and research, this paper provides a brief overview of contemporary issues in case management, highlighting those pertaining to involuntary, juvenile clients. It poses the question: ‘What is it like to be ‘case managed’ in Juvenile Justice?’ and makes recommendations for areas of further research.
Original languageEnglish
Number of pages1
Publication statusPublished - 2008
EventEuropean Society of Criminology Annual Conference 2008: Criminology in the Public Sphere - Edinburgh, Edinburgh, United Kingdom
Duration: 2 Sep 20085 Sep 2008
Conference number: 8


ConferenceEuropean Society of Criminology Annual Conference 2008
CountryUnited Kingdom
Internet address


  • youth justice
  • case management
  • lived experience

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