Case Management in Juvenile Justice: Client Perspectives

Research output: Contribution to conferenceAbstractpeer-review


This paper presents preliminary findings from an ongoing study that examines clients' understanding and experiences of case management as it occurs in New South Wales (NSW, Australia) Juvenile Justice. Broadly, it explores the question: ‘What is it like to be ‘case managed’ in Juvenile Justice?’ The paper draws on findings from interviews with clients from NSW Juvenile Justice, as well as from an extensive literature review into case management and evidence-based rehabilitative practice in community corrections and juvenile justice. The study is significant because case management is the prevailing approach to human service delivery in Australia and many other English-speaking countries, but there is virtually no empirical outcome research regarding the usefulness of case management approaches in a juvenile corrections context. As case management is often the framework within which rehabilitation interventions are delivered in juvenile community corrections, it is important to examine the efficacy of the framework, as well as the individual interventions. Moreover, as demonstrated by ‘consumer research’, the perspective of clients can offer valuable insights to identify strengths, weaknesses and improvement opportunities in service delivery systems.
Original languageEnglish
Number of pages1
Publication statusPublished - 2008
EventAmerican Society of Criminology Annual Conference 2010 - San Francisco Marriott Marquis , San Francisco, United States of America
Duration: 17 Nov 201020 Nov 2010


ConferenceAmerican Society of Criminology Annual Conference 2010
CountryUnited States of America
CitySan Francisco


  • youth justice
  • Case management
  • Lived experience

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