Business process re-engineering in Malaysian banks and finance companies

Kok Wei Khong, Stanley Richardson

Research output: Contribution to journal › Article › Research › peer-review

41 Citations (Scopus)

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@article{452b3ce90b5c46afa89680cbfc85b42a,

title = "Business process re-engineering in Malaysian banks and finance companies",

author = "Khong, {Kok Wei} and Stanley Richardson",

year = "2003",

doi = "10.1108/09604520310456717",

language = "English",

volume = "13",

pages = "54 -- 71",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald",

number = "1",

}