Business process re-engineering in Malaysian banks and finance companies

Kok Wei Khong, Stanley Richardson

Research output: Contribution to journalArticleResearchpeer-review

41 Citations (Scopus)
Original languageEnglish
Pages (from-to)54 - 71
Number of pages18
JournalManaging Service Quality
Volume13
Issue number1
DOIs
Publication statusPublished - 2003

Cite this