Business process re-engineering and decision support systems: a cautionary tale

David R. Arnott, Peter A. O'Donnell

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    2 Citations (Scopus)


    Decision support systems is a branch of information systems that is concerned with improving the process of business decision making. The discipline began in the early 1970's amid claims that the process of decision making would be fundamentally changed or re-engineered by designing information systems to automate calculations and to provide easy access to appropriate information. Two decades later the full promise of decision support systems has not been realised. This paper uses a product life cycle model to analyse why new information systems ideas are often oversold. Using the history of decision support systems as a model, lessons for the current movement of business process re-engineering are drawn.

    Original languageEnglish
    Pages (from-to)127-135
    Number of pages9
    JournalIFIP Advances in Information and Communication Technology
    Issue numberA-54
    Publication statusPublished - 1 Dec 1994
    EventProceedings of the IFIP TC8 Open Conference on Business Process Re-engineering: Information Systems Opportunities and Challenges - Queensland Gold Coast, Aust
    Duration: 8 May 199411 May 1994

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