Brand relationships and brand equity in franchising

Munyaradzi Nyadzayo, Margaret Matanda, Michael Thomas Ewing

Research output: Contribution to journalArticleResearchpeer-review

72 Citations (Scopus)


Previous research suggests that building brand equity enhances the competitive advantage of retailers in B2B markets. However, limited attention has been paid to the concept of brand equity in B2B retailing contexts, particularly in franchise channels. This study seeks to understand how brand relationships can be leveraged to enhance brand citizenship behavior and ultimately brand equity in franchise channels. Accordingly, this study explores franchisees perceptions of their franchise brands, leading to a new conceptualisation of franchisee-based brand equity . An interpretive research design is employed, comprising of semi-structured interviews with key informants. Findings suggest that franchisors play an important role in promoting brand citizenship behaviour of franchisees, which in turn enhances brand equity. The study provides insight on how to effectively manage brand relationships to enhance franchisees brand citizenship behaviour and brand equity. The concept of brand relationships has been discussed widely in consumer markets, but has received limited attention in B2B contexts. In response, this study provides new insight in B2B branding and specifically, in how brand relationships may enhance brand citizenship behaviour and brand equity in B2B markets.
Original languageEnglish
Pages (from-to)1103 - 1115
Number of pages13
JournalIndustrial Marketing Management
Issue number7
Publication statusPublished - 2011

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