| Original language | English |
|---|---|
| Title of host publication | ISO9000 and Total Quality Management |
| Place of Publication | Hong Kong |
| Publisher | Hong Kong Baptist University |
| Pages | 267 - 271 |
| Number of pages | 5 |
| ISBN (Print) | 96285264-1-3 |
| Publication status | Published - 1998 |
| Event | 3rd International ISO and TQM Conference - Hong Kong, Hong Kong Duration: 1 Jan 1998 → … |
Conference
| Conference | 3rd International ISO and TQM Conference |
|---|---|
| City | Hong Kong |
| Period | 1/01/98 → … |
Cite this
Terziovski, M., & Dean, A. (1998). Best preditors of quality service in Australian organisations. In ISO9000 and Total Quality Management (pp. 267 - 271). Hong Kong: Hong Kong Baptist University.
@inproceedings{2354b2ff0cb8477f85f9c77fd7f84617,
title = "Best preditors of quality service in Australian organisations",
author = "Mile Terziovski and Alison Dean",
year = "1998",
language = "English",
isbn = "96285264-1-3",
pages = "267 -- 271",
booktitle = "ISO9000 and Total Quality Management",
publisher = "Hong Kong Baptist University",
address = "Hong Kong",
}
Terziovski, M & Dean, A 1998, Best preditors of quality service in Australian organisations. in ISO9000 and Total Quality Management. Hong Kong Baptist University, Hong Kong, pp. 267 - 271, 3rd International ISO and TQM Conference, Hong Kong, 1/01/98.
Best preditors of quality service in Australian organisations. / Terziovski, Mile; Dean, Alison.
ISO9000 and Total Quality Management. Hong Kong : Hong Kong Baptist University, 1998. p. 267 - 271.Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review
TY - GEN
T1 - Best preditors of quality service in Australian organisations
AU - Terziovski, Mile
AU - Dean, Alison
PY - 1998
Y1 - 1998
M3 - Conference Paper
SN - 96285264-1-3
SP - 267
EP - 271
BT - ISO9000 and Total Quality Management
PB - Hong Kong Baptist University
CY - Hong Kong
ER -
Terziovski M, Dean A. Best preditors of quality service in Australian organisations. In ISO9000 and Total Quality Management. Hong Kong: Hong Kong Baptist University. 1998. p. 267 - 271