Best preditors of quality service in Australian organisations

Mile Terziovski, Alison Dean

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationISO9000 and Total Quality Management
Place of PublicationHong Kong
PublisherHong Kong Baptist University
Pages267 - 271
Number of pages5
ISBN (Print)96285264-1-3
Publication statusPublished - 1998
Event3rd International ISO and TQM Conference - Hong Kong, Hong Kong
Duration: 1 Jan 1998 → …

Conference

Conference3rd International ISO and TQM Conference
CityHong Kong
Period1/01/98 → …

Cite this

Terziovski, M., & Dean, A. (1998). Best preditors of quality service in Australian organisations. In ISO9000 and Total Quality Management (pp. 267 - 271). Hong Kong: Hong Kong Baptist University.
Terziovski, Mile ; Dean, Alison. / Best preditors of quality service in Australian organisations. ISO9000 and Total Quality Management. Hong Kong : Hong Kong Baptist University, 1998. pp. 267 - 271
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language = "English",
isbn = "96285264-1-3",
pages = "267 -- 271",
booktitle = "ISO9000 and Total Quality Management",
publisher = "Hong Kong Baptist University",
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Terziovski, M & Dean, A 1998, Best preditors of quality service in Australian organisations. in ISO9000 and Total Quality Management. Hong Kong Baptist University, Hong Kong, pp. 267 - 271, 3rd International ISO and TQM Conference, Hong Kong, 1/01/98.

Best preditors of quality service in Australian organisations. / Terziovski, Mile; Dean, Alison.

ISO9000 and Total Quality Management. Hong Kong : Hong Kong Baptist University, 1998. p. 267 - 271.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

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T1 - Best preditors of quality service in Australian organisations

AU - Terziovski, Mile

AU - Dean, Alison

PY - 1998

Y1 - 1998

M3 - Conference Paper

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EP - 271

BT - ISO9000 and Total Quality Management

PB - Hong Kong Baptist University

CY - Hong Kong

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Terziovski M, Dean A. Best preditors of quality service in Australian organisations. In ISO9000 and Total Quality Management. Hong Kong: Hong Kong Baptist University. 1998. p. 267 - 271