Best preditors of quality service in Australian organisations

Mile Terziovski, Alison Dean

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Original languageEnglish
Title of host publicationISO9000 and Total Quality Management
Place of PublicationHong Kong
PublisherHong Kong Baptist University
Pages267 - 271
Number of pages5
ISBN (Print)96285264-1-3
Publication statusPublished - 1998
Event3rd International ISO and TQM Conference - Hong Kong, Hong Kong
Duration: 1 Jan 1998 → …


Conference3rd International ISO and TQM Conference
CityHong Kong
Period1/01/98 → …

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