Best preditors of quality service in Australian organisations

Mile Terziovski, Alison Dean

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	ISO9000 and Total Quality Management
Place of Publication	Hong Kong
Publisher	Hong Kong Baptist University
Pages	267 - 271
Number of pages	5
ISBN (Print)	96285264-1-3
Publication status	Published - 1998
Event	3rd International ISO and TQM Conference - Hong Kong, Hong Kong Duration: 1 Jan 1998 → …

Conference	3rd International ISO and TQM Conference
City	Hong Kong
Period	1/01/98 → …

Cite this

@inproceedings{2354b2ff0cb8477f85f9c77fd7f84617,

title = "Best preditors of quality service in Australian organisations",

author = "Mile Terziovski and Alison Dean",

year = "1998",

language = "English",

isbn = "96285264-1-3",

pages = "267 -- 271",

booktitle = "ISO9000 and Total Quality Management",

publisher = "Hong Kong Baptist University",

address = "Hong Kong",

note = "3rd International ISO and TQM Conference ; Conference date: 01-01-1998",

}