Best predictors of quality performance in Australian service organisations

Mile Terziovski, Alison Dean

Research output: Contribution to journal › Article › Other

Cite this

@article{8a3939a1f1404519942c51785a5c89ed,

title = "Best predictors of quality performance in Australian service organisations",

author = "Mile Terziovski and Alison Dean",

year = "1998",

language = "English",

volume = "8",

pages = "359 -- 366",

journal = "Managing Service Quality",

issn = "0960-4529",

publisher = "Emerald",

number = "5",

}