Best predictors of quality performance in Australian service organisations

Mile Terziovski, Alison Dean

Research output: Contribution to journalArticleOther

25 Citations (Scopus)
Original languageEnglish
Pages (from-to)359 - 366
Number of pages8
JournalManaging Service Quality
Volume8
Issue number5
Publication statusPublished - 1998

Cite this

Terziovski, Mile ; Dean, Alison. / Best predictors of quality performance in Australian service organisations. In: Managing Service Quality. 1998 ; Vol. 8, No. 5. pp. 359 - 366.
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year = "1998",
language = "English",
volume = "8",
pages = "359 -- 366",
journal = "Managing Service Quality",
issn = "0960-4529",
publisher = "Emerald",
number = "5",

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Best predictors of quality performance in Australian service organisations. / Terziovski, Mile; Dean, Alison.

In: Managing Service Quality, Vol. 8, No. 5, 1998, p. 359 - 366.

Research output: Contribution to journalArticleOther

TY - JOUR

T1 - Best predictors of quality performance in Australian service organisations

AU - Terziovski, Mile

AU - Dean, Alison

PY - 1998

Y1 - 1998

M3 - Article

VL - 8

SP - 359

EP - 366

JO - Managing Service Quality

JF - Managing Service Quality

SN - 0960-4529

IS - 5

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