TY - JOUR
T1 - Benefits of community voice
T2 - A framework for understanding inclusion of community voice in HCI4D
AU - Saha, Manika
AU - Lindsay, Stephen
AU - Varghese, Delvin
AU - Bartindale, Tom
AU - Olivier, Patrick
N1 - Publisher Copyright:
© 2023 Owner/Author.
PY - 2023/10/4
Y1 - 2023/10/4
N2 - Community voice is widely used in computer-supported cooperative work (CSCW) and human-computer interaction (HCI) work with underserved communities. However, the term is unresolved, denoting disparate activities, methods, and phenomena that are at their most useful when combined. We argue for a rethink by setting out a more nuanced understanding of "community"and "voice". Building on our own experiences of HCI for development (HCI4D) work and the existing literature, we propose a framework for the benefits it can bring to those who actively engage with communities as part of their work. This framework can be understood in terms of its four constituent benefits for CSCW and HCI4D practitioners: (i) understanding context, (ii) creating empathy, (iii) leveraging local skills and knowledge, and (iv) building trust and buy-in. We reflect on how an improved understanding of these benefits applies to three prior projects with women living in Bangladesh and discuss the issues and need for more work on community voice. Finally, we discuss how this more detailed perspective on community voice helps us understand power dynamics and polyvocal communities in development contexts.
AB - Community voice is widely used in computer-supported cooperative work (CSCW) and human-computer interaction (HCI) work with underserved communities. However, the term is unresolved, denoting disparate activities, methods, and phenomena that are at their most useful when combined. We argue for a rethink by setting out a more nuanced understanding of "community"and "voice". Building on our own experiences of HCI for development (HCI4D) work and the existing literature, we propose a framework for the benefits it can bring to those who actively engage with communities as part of their work. This framework can be understood in terms of its four constituent benefits for CSCW and HCI4D practitioners: (i) understanding context, (ii) creating empathy, (iii) leveraging local skills and knowledge, and (iv) building trust and buy-in. We reflect on how an improved understanding of these benefits applies to three prior projects with women living in Bangladesh and discuss the issues and need for more work on community voice. Finally, we discuss how this more detailed perspective on community voice helps us understand power dynamics and polyvocal communities in development contexts.
KW - community development
KW - community voice
KW - conceptual framework
KW - HCI for development
KW - ICT for development
KW - sustainable development
KW - voice
UR - http://www.scopus.com/inward/record.url?scp=85174548737&partnerID=8YFLogxK
U2 - 10.1145/3610174
DO - 10.1145/3610174
M3 - Article
AN - SCOPUS:85174548737
SN - 2573-0142
VL - 7
JO - Proceedings of the ACM on Human-Computer Interaction
JF - Proceedings of the ACM on Human-Computer Interaction
IS - CSCW2
M1 - 3610174
ER -