Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience

Caroline Williams; Kathleen Smeaton

doi:10.1016/B978-0-323-95662-8.00027-8

Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience

Caroline Williams, Kathleen Smeaton

Research output: Chapter in Book/Report/Conference proceeding › Chapter (Book) › Other › peer-review

1 Citation (Scopus)

Abstract

The University of Queensland (UQ) Library was a participant in the international benchmarking exercise reported in Part Two of this book. This paper is inspired by a question raised during the workshop “will our COVID-19 responses and experience remain relevant in the future?” This paper presents a case study of the UQ Library experience 2020–21. We position qualitative benchmarking as a social and immediate practice and share our new ways of working born in response to the pandemic. We believe that these new ways of working can persist. We share our reflections so that others can consider leveraging benefits from the pandemic experience.

Original language	English
Title of host publication	Benchmarking Library, Information and Education Services
Subtitle of host publication	New Strategic Choices in Challenging Times
Editors	David Baker, Lucy Ellis, Caroline Williams, Cliff Wragg
Place of Publication	Cambridge MA USA
Publisher	Elsevier
Chapter	7
Pages	125-142
Number of pages	18
Edition	1st
ISBN (Electronic)	9780323956628
ISBN (Print)	9780323956635
DOIs	https://doi.org/10.1016/B978-0-323-95662-8.00027-8
Publication status	Published - 2023
Externally published	Yes

Keywords

Benchmarking
learning from COVID-19
library and information services
response to COVID-19
university libraries

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10.1016/B978-0-323-95662-8.00027-8

Cite this

Williams, C., & Smeaton, K. (2023). Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience. In D. Baker, L. Ellis, C. Williams, & C. Wragg (Eds.), Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times (1st ed., pp. 125-142). Elsevier. https://doi.org/10.1016/B978-0-323-95662-8.00027-8

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Williams, C & Smeaton, K 2023, Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience. in D Baker, L Ellis, C Williams & C Wragg (eds), Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times. 1st edn, Elsevier, Cambridge MA USA, pp. 125-142. https://doi.org/10.1016/B978-0-323-95662-8.00027-8

Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience. / Williams, Caroline; Smeaton, Kathleen.
Benchmarking Library, Information and Education Services: New Strategic Choices in Challenging Times. ed. / David Baker; Lucy Ellis; Caroline Williams; Cliff Wragg. 1st. ed. Cambridge MA USA: Elsevier, 2023. p. 125-142.

Research output: Chapter in Book/Report/Conference proceeding › Chapter (Book) › Other › peer-review

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AB - The University of Queensland (UQ) Library was a participant in the international benchmarking exercise reported in Part Two of this book. This paper is inspired by a question raised during the workshop “will our COVID-19 responses and experience remain relevant in the future?” This paper presents a case study of the UQ Library experience 2020–21. We position qualitative benchmarking as a social and immediate practice and share our new ways of working born in response to the pandemic. We believe that these new ways of working can persist. We share our reflections so that others can consider leveraging benefits from the pandemic experience.

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SN - 9780323956635

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PB - Elsevier

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ER -

Benchmarking on the fly and new ways of working: leveraging benefits from the pandemic experience

Abstract

Keywords

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