Benchmarking business processes in software production: a case study

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@article{ca375ba6aa8e472e8d2c23247974cfe6,

title = "Benchmarking business processes in software production: a case study",

author = "Seen, \{Megan E\} and Beaumont, \{Nicholas B\} and Mingins, \{Christine A\}",

year = "2001",

doi = "10.1108/EUM0000000005952",

language = "English",

volume = "8",

pages = "262 -- 280",

journal = "Benchmarking",

issn = "1463-5771",

publisher = "Emerald Group Publishing Limited",

number = "4",

}