Being somebody else: Emotional labour and emotional dissonance in the context of the service experience at a heritage tourism site

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Original language	English
Pages (from-to)	157 - 169
Number of pages	13
Journal	Journal of Hospitality and Tourism Management
Volume	14
Issue number	2
Publication status	Published - 2007

Cite this

@article{6d6ae2a096874c84bf5d12d1cc4898fc,

title = "Being somebody else: Emotional labour and emotional dissonance in the context of the service experience at a heritage tourism site",

author = "{Van Dijk}, {Pieter Andrew} and Andrea Kirk-Brown",

year = "2007",

language = "English",

volume = "14",

pages = "157 -- 169",

journal = "Journal of Hospitality and Tourism Management",

issn = "1447-6770",

publisher = "Elsevier",

number = "2",

}

TY - JOUR

T1 - Being somebody else: Emotional labour and emotional dissonance in the context of the service experience at a heritage tourism site

AU - Van Dijk, Pieter Andrew

AU - Kirk-Brown, Andrea

PY - 2007

Y1 - 2007

M3 - Article

SN - 1447-6770

VL - 14

SP - 157

EP - 169

JO - Journal of Hospitality and Tourism Management

JF - Journal of Hospitality and Tourism Management

IS - 2

ER -