Automating help-desk responses: a comparative study of information-gathering approaches

Yuval Marom, Ingrid Zukerman

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006)
    EditorsTat-Seng Chua, Jade Goldstein, Simone Teufel, Lucy Vanderwende
    Place of PublicationStroudsburg PA USA
    PublisherAssociation for Computational Linguistics (ACL)
    Pages40 - 47
    Number of pages8
    ISBN (Print)1932432795
    Publication statusPublished - 2006
    EventTask-Focused Summarization and Question Answering Workshop - Sydney NSW Australia, Stroudsburg PA USA
    Duration: 1 Jan 2006 → …

    Conference

    ConferenceTask-Focused Summarization and Question Answering Workshop
    CityStroudsburg PA USA
    Period1/01/06 → …

    Cite this

    Marom, Y., & Zukerman, I. (2006). Automating help-desk responses: a comparative study of information-gathering approaches. In T-S. Chua, J. Goldstein, S. Teufel, & L. Vanderwende (Eds.), Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006) (pp. 40 - 47). Stroudsburg PA USA: Association for Computational Linguistics (ACL).
    Marom, Yuval ; Zukerman, Ingrid. / Automating help-desk responses: a comparative study of information-gathering approaches. Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006). editor / Tat-Seng Chua ; Jade Goldstein ; Simone Teufel ; Lucy Vanderwende. Stroudsburg PA USA : Association for Computational Linguistics (ACL), 2006. pp. 40 - 47
    @inproceedings{b760e9128db84d5f9931d83e0cf912ce,
    title = "Automating help-desk responses: a comparative study of information-gathering approaches",
    author = "Yuval Marom and Ingrid Zukerman",
    year = "2006",
    language = "English",
    isbn = "1932432795",
    pages = "40 -- 47",
    editor = "Tat-Seng Chua and Jade Goldstein and Simone Teufel and Lucy Vanderwende",
    booktitle = "Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006)",
    publisher = "Association for Computational Linguistics (ACL)",

    }

    Marom, Y & Zukerman, I 2006, Automating help-desk responses: a comparative study of information-gathering approaches. in T-S Chua, J Goldstein, S Teufel & L Vanderwende (eds), Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006). Association for Computational Linguistics (ACL), Stroudsburg PA USA, pp. 40 - 47, Task-Focused Summarization and Question Answering Workshop, Stroudsburg PA USA, 1/01/06.

    Automating help-desk responses: a comparative study of information-gathering approaches. / Marom, Yuval; Zukerman, Ingrid.

    Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006). ed. / Tat-Seng Chua; Jade Goldstein; Simone Teufel; Lucy Vanderwende. Stroudsburg PA USA : Association for Computational Linguistics (ACL), 2006. p. 40 - 47.

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    TY - GEN

    T1 - Automating help-desk responses: a comparative study of information-gathering approaches

    AU - Marom, Yuval

    AU - Zukerman, Ingrid

    PY - 2006

    Y1 - 2006

    M3 - Conference Paper

    SN - 1932432795

    SP - 40

    EP - 47

    BT - Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006)

    A2 - Chua, Tat-Seng

    A2 - Goldstein, Jade

    A2 - Teufel, Simone

    A2 - Vanderwende, Lucy

    PB - Association for Computational Linguistics (ACL)

    CY - Stroudsburg PA USA

    ER -

    Marom Y, Zukerman I. Automating help-desk responses: a comparative study of information-gathering approaches. In Chua T-S, Goldstein J, Teufel S, Vanderwende L, editors, Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006). Stroudsburg PA USA: Association for Computational Linguistics (ACL). 2006. p. 40 - 47