Automating help-desk responses: a comparative study of information-gathering approaches

Yuval Marom, Ingrid Zukerman

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    Original languageEnglish
    Title of host publicationProceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006)
    EditorsTat-Seng Chua, Jade Goldstein, Simone Teufel, Lucy Vanderwende
    Place of PublicationStroudsburg PA USA
    PublisherAssociation for Computational Linguistics (ACL)
    Pages40 - 47
    Number of pages8
    ISBN (Print)1932432795
    Publication statusPublished - 2006
    EventTask-Focused Summarization and Question Answering Workshop - Sydney NSW Australia, Stroudsburg PA USA
    Duration: 1 Jan 2006 → …

    Conference

    ConferenceTask-Focused Summarization and Question Answering Workshop
    CityStroudsburg PA USA
    Period1/01/06 → …

    Cite this

    Marom, Y., & Zukerman, I. (2006). Automating help-desk responses: a comparative study of information-gathering approaches. In T-S. Chua, J. Goldstein, S. Teufel, & L. Vanderwende (Eds.), Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006) (pp. 40 - 47). Stroudsburg PA USA: Association for Computational Linguistics (ACL).