@inproceedings{b760e9128db84d5f9931d83e0cf912ce,
title = "Automating help-desk responses: a comparative study of information-gathering approaches",
author = "Yuval Marom and Ingrid Zukerman",
year = "2006",
language = "English",
isbn = "1932432795",
pages = "40 -- 47",
editor = "Tat-Seng Chua and Jade Goldstein and Simone Teufel and Lucy Vanderwende",
booktitle = "Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006)",
publisher = "Association for Computational Linguistics (ACL)",
note = "Task-Focused Summarization and Question Answering Workshop ; Conference date: 01-01-2006",
}