Automating help-desk responses: a comparative study of information-gathering approaches

Yuval Marom; Ingrid Zukerman

Automating help-desk responses: a comparative study of information-gathering approaches

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006)
Editors	Tat-Seng Chua, Jade Goldstein, Simone Teufel, Lucy Vanderwende
Place of Publication	Stroudsburg PA USA
Publisher	Association for Computational Linguistics (ACL)
Pages	40 - 47
Number of pages	8
ISBN (Print)	1932432795
Publication status	Published - 2006
Event	Task-Focused Summarization and Question Answering Workshop - Sydney NSW Australia, Stroudsburg PA USA Duration: 1 Jan 2006 → …

Conference

Conference	Task-Focused Summarization and Question Answering Workshop
City	Stroudsburg PA USA
Period	1/01/06 → …

Cite this

Marom, Yuval ; Zukerman, Ingrid. / Automating help-desk responses: a comparative study of information-gathering approaches. Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006). editor / Tat-Seng Chua ; Jade Goldstein ; Simone Teufel ; Lucy Vanderwende. Stroudsburg PA USA : Association for Computational Linguistics (ACL), 2006. pp. 40 - 47

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title = "Automating help-desk responses: a comparative study of information-gathering approaches",

author = "Yuval Marom and Ingrid Zukerman",

year = "2006",

language = "English",

isbn = "1932432795",

pages = "40 -- 47",

editor = "Tat-Seng Chua and Jade Goldstein and Simone Teufel and Lucy Vanderwende",

booktitle = "Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006)",

publisher = "Association for Computational Linguistics (ACL)",

note = "Task-Focused Summarization and Question Answering Workshop ; Conference date: 01-01-2006",

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Marom, Y & Zukerman, I 2006, Automating help-desk responses: a comparative study of information-gathering approaches. in T-S Chua, J Goldstein, S Teufel & L Vanderwende (eds), Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006). Association for Computational Linguistics (ACL), Stroudsburg PA USA, pp. 40 - 47, Task-Focused Summarization and Question Answering Workshop, Stroudsburg PA USA, 1/01/06.

Automating help-desk responses: a comparative study of information-gathering approaches. / Marom, Yuval; Zukerman, Ingrid.

Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006). ed. / Tat-Seng Chua; Jade Goldstein; Simone Teufel; Lucy Vanderwende. Stroudsburg PA USA : Association for Computational Linguistics (ACL), 2006. p. 40 - 47.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

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T1 - Automating help-desk responses: a comparative study of information-gathering approaches

AU - Marom, Yuval

AU - Zukerman, Ingrid

PY - 2006

Y1 - 2006

M3 - Conference Paper

SN - 1932432795

SP - 40

EP - 47

BT - Proceedings of the Workshop on Task-Focused Summarization and Questions Answering (COLING-ACL 2006)

A2 - Chua, Tat-Seng

A2 - Goldstein, Jade

A2 - Teufel, Simone

A2 - Vanderwende, Lucy

PB - Association for Computational Linguistics (ACL)

CY - Stroudsburg PA USA

T2 - Task-Focused Summarization and Question Answering Workshop

Y2 - 1 January 2006

ER -