Authenticity, relatability and collaborative approaches to sharing knowledge about assistive living technology

John Vines, Peter Wright, David Silver, Maggie Winchcombe, Patrick Olivier

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13 Citations (Scopus)


Health and care providers are increasingly looking to online and peer-To-peer services to supplement existing channels of assistive living technology (ALTs) provision and assessment. We describe the findings from 12 codesign workshops with 28 people from the UK representing a range of older people with and without health conditions, users of ALT and carers for people using such devices. The workshops were conducted to explore issues related to finding reliable information about ALT with the goal of gathering requirements for the design of a peer-To-peer knowledge sharing platform. Our analysis highlights how a current reliance on peers and informal networks relates to a desire to establish the authenticity and relatability of another person's experience to one's own circumstances. This connects to a perceived mistrust in information where provenance and authenticity is not clear. We use these to critique the wisdom of taking an e-marketplace and recommendation service approach to ALT provision and assessment, and offer alternatives based on our findings.

Original languageEnglish
Title of host publicationCSCW’15 - Proceedings of the 2015 ACM International Conference on Computer-Supported Cooperative Work and Social Computing
Subtitle of host publicationMarch 14–18, 2015 Vancouver, BC, Canada
EditorsLuigina Ciolfi , David W. McDonald
Place of PublicationNew York NY USA
PublisherAssociation for Computing Machinery (ACM)
Number of pages13
ISBN (Electronic)9781450329224
Publication statusPublished - 2015
Externally publishedYes
EventACM Conference on Computer Supported Cooperative Work and Social Computing 2015 - Vancouver, Canada
Duration: 14 Mar 201518 Mar 2015
Conference number: 18th


ConferenceACM Conference on Computer Supported Cooperative Work and Social Computing 2015
Abbreviated titleCSCW 2015
Internet address


  • Ageing
  • Assistive Technology
  • Co-Design
  • Older People
  • Online Health Communities
  • Peer-To-Peer Healthcare

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