Assessment of the three-column format SERVQUAL: an experimental approach

Albert Caruana, Michael Thomas Ewing, B Ramaseshan

Research output: Contribution to journalArticleResearchpeer-review

93 Citations (Scopus)
Original languageEnglish
Pages (from-to)57 - 65
Number of pages9
JournalJournal of Business Research
Volume49
Issue number1
Publication statusPublished - 2000

Cite this

Caruana, A., Ewing, M. T., & Ramaseshan, B. (2000). Assessment of the three-column format SERVQUAL: an experimental approach. Journal of Business Research, 49(1), 57 - 65.
Caruana, Albert ; Ewing, Michael Thomas ; Ramaseshan, B. / Assessment of the three-column format SERVQUAL: an experimental approach. In: Journal of Business Research. 2000 ; Vol. 49, No. 1. pp. 57 - 65.
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Caruana, A, Ewing, MT & Ramaseshan, B 2000, 'Assessment of the three-column format SERVQUAL: an experimental approach', Journal of Business Research, vol. 49, no. 1, pp. 57 - 65.

Assessment of the three-column format SERVQUAL: an experimental approach. / Caruana, Albert; Ewing, Michael Thomas; Ramaseshan, B.

In: Journal of Business Research, Vol. 49, No. 1, 2000, p. 57 - 65.

Research output: Contribution to journalArticleResearchpeer-review

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AU - Ewing, Michael Thomas

AU - Ramaseshan, B

PY - 2000

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