Assessment of the three-column format SERVQUAL: an experimental approach

Albert Caruana, Michael Thomas Ewing, B Ramaseshan

Research output: Contribution to journalArticleResearchpeer-review

97 Citations (Scopus)
Original languageEnglish
Pages (from-to)57 - 65
Number of pages9
JournalJournal of Business Research
Volume49
Issue number1
Publication statusPublished - 2000

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