Assessment of adult patients' satisfaction and associated factors with nursing care in Black Lion Hospital, Ethiopia; institutional based cross sectional study, 2012

Patient satisfaction has been used as an indicator to measure the quality of health care provided by nurses. Moreover, patient satisfaction is one of the ultimate validators of effectiveness and quality of care. The purpose of this study was to assess adult inpatient satisfaction and associated factors of nursing care in Black Lion Specialized Hospital, Addis Ababa, Ethiopia. An institutional based cross sectional study was conducted on a total of 374 adult patients admitted to Medical, Surgical and Gynecologic wards in Black Lion hospital. The data collection tool was modified from Newcastle Satisfaction with Nursing Scale (NSNS). Simple random sampling technique was used. Data were entered into EPI info version 3.5.1 and exported to SPSS version 16.0 for cleaning and analysis. Frequencies distribution, binary and multiple logistic regression were done. OR and 95% confidence interval was computed. The average mean (SD) of satisfaction was 3.93 (0.88). Participants in Gyn/Obs wards had a better satisfaction (mean= 4.02; SD=0.76) with nursing care when compared with participants in medical and surgical ward. Among all respondents females had “Moderate and High” level of satisfaction (95%) than males (86.21%). Being female (3.78 (1.35, 10.56)), Age>50 years (0.36(0.14, 0.93), never married patients (2.74(1.07,7.03)) and admitted in Medical or Gyn/Obs and number of nights spent in the ward were found to be independent predictors of patients satisfaction. Since the overall patient satisfaction was 90.1% in this study, the hospital could be a model for other hospitals.