Assessing AMT implementations: an empirical field study

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This paper reports the results of a study carried out to assess a number of different AMT implementations in different organizations. A case study method of investigation was used, and the experiences of seven companies were documented. The analysis carried out on the data gathered is presented on the following: competitive priorities and company goals, reasons for adopting the new technology, planning and implementation procedures/issues, benefits achieved from the AMT investment and the difficulties and limitations associated with adopting the AMT. The critical factors in the adoption of AMTs are identified as: learning from the experiences of others, appointment of a champion, establishment of committees and project teams, on-going and on-the-job training, technical support for the users, and appropriate changes to the organizational structure and managerial responsibilities.

Original languageEnglish
Pages (from-to)377-384
Number of pages8
Issue number8
Publication statusPublished - Aug 1996

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