Applying the concept of ideology to achieve management excellence

Michael S.H. Heng, Pervaiz K. Ahmed

Research output: Chapter in Book/Report/Conference proceedingConference PaperOtherpeer-review

1 Citation (Scopus)

Abstract

In the 21st Century, the business of management has become the management of excellence. The failure of the concept of corporate culture to provide a meaningful and practical referent for organisational transformation forces a re-visit to the concept of ideology. A corporate ideology of management excellence, rooted in the ideology of total quality, has enabled many organisations to achieve a substantial degree of management excellence that produces business impact in terms of customer satisfaction, employee satisfaction, supplier satisfaction and superior financial results. A diffusion process of sense-making guides the total quality ideology to become the definitive corporate culture during the organisational transformation towards excellence.

Original languageEnglish
Title of host publicationProceedings of the 2000 IEEE International Conference on Management of Innovation and Technology
Subtitle of host publication"Management in the 21st Century", ICMIT 2000
PublisherIEEE, Institute of Electrical and Electronics Engineers
Pages146-151
Number of pages6
ISBN (Electronic)0780366522, 9780780366527
DOIs
Publication statusPublished - 2000
Externally publishedYes
EventManagement of Innovation and Technology International Conference 2000 - Singapore, Singapore
Duration: 12 Nov 200015 Nov 2000
https://ieeexplore.ieee.org/xpl/conhome/7328/proceeding?isnumber=19805 (Proceedings)

Publication series

NameProceedings of the 2000 IEEE International Conference on Management of Innovation and Technology:
Volume1

Conference

ConferenceManagement of Innovation and Technology International Conference 2000
Abbreviated titleICMIT 2000
Country/TerritorySingapore
CitySingapore
Period12/11/0015/11/00
Internet address

Keywords

  • Culture
  • Diflusion
  • Excellence
  • Ideology
  • Total quality

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