Antecedents of the strength of relationship between customers and service personnel

Liliana Bove, Lester W Johnson

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

Original language	English
Title of host publication	Proceedings of Australia & New Zealand Marketing Academy Conference (ANZMAC)
Place of Publication	Sydney NSW Australia
Publisher	University of New South Wales
Pages	-
Number of pages	9
ISBN (Print)	0 7334 0572 X
Publication status	Published - 1999
Event	Australian and New Zealand Marketing Academy Conference 1999 - UNSW, Sydney, Australia Duration: 28 Nov 1999 → 1 Dec 1999 Conference number: 4th http://anzmac.org/conference_archive/1999/

Conference	Australian and New Zealand Marketing Academy Conference 1999
Abbreviated title	ANZMAC 1999
Country/Territory	Australia
City	Sydney
Period	28/11/99 → 1/12/99
Internet address	http://anzmac.org/conference_archive/1999/

Cite this

@inproceedings{799182b058a7413a8b3f2bb036e07960,

title = "Antecedents of the strength of relationship between customers and service personnel",

author = "Liliana Bove and Johnson, {Lester W}",

year = "1999",

language = "English",

isbn = "0 7334 0572 X",

pages = "--",

booktitle = "Proceedings of Australia & New Zealand Marketing Academy Conference (ANZMAC)",

publisher = "University of New South Wales",

address = "Australia",

note = "Australian and New Zealand Marketing Academy Conference 1999, ANZMAC 1999 ; Conference date: 28-11-1999 Through 01-12-1999",

url = "http://anzmac.org/conference_archive/1999/",

}

Antecedents of the strength of relationship between customers and service personnel. / Bove, Liliana; Johnson, Lester W.
Proceedings of Australia & New Zealand Marketing Academy Conference (ANZMAC). Sydney NSW Australia: University of New South Wales, 1999. p. -.

Research output: Chapter in Book/Report/Conference proceeding › Conference Paper › Research › peer-review

TY - GEN

T1 - Antecedents of the strength of relationship between customers and service personnel

AU - Bove, Liliana

AU - Johnson, Lester W

N1 - Conference code: 4th

PY - 1999

Y1 - 1999

M3 - Conference Paper

SN - 0 7334 0572 X

SP - -

BT - Proceedings of Australia & New Zealand Marketing Academy Conference (ANZMAC)

PB - University of New South Wales

CY - Sydney NSW Australia

T2 - Australian and New Zealand Marketing Academy Conference 1999

Y2 - 28 November 1999 through 1 December 1999

ER -