Analysis and synthesis of help-desk responses

Yuval Marom, Ingrid Zukerman

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

    4 Citations (Scopus)
    Original languageEnglish
    Title of host publicationProceedings of the 9th International Conference on Knowledge-Based Intelligent Information and Engineering Systems (KES 2005)
    EditorsRajiv Khosla, Robert J Howlett, Lakhmi C Jain
    Place of PublicationBerlin Germany
    PublisherSpringer-Verlag London Ltd.
    Pages890 - 897
    Number of pages8
    Volume3683
    ISBN (Print)0302-9743
    DOIs
    Publication statusPublished - 2005
    EventInternational Conference on Knowledge-Based and Intelligent Information and Engineering Systems 2005 - Melbourne, Australia
    Duration: 14 Sep 200516 Sep 2005
    https://link.springer.com/book/10.1007/11552413 (Conference Proceedings)

    Conference

    ConferenceInternational Conference on Knowledge-Based and Intelligent Information and Engineering Systems 2005
    Abbreviated titleKES 2005
    CountryAustralia
    CityMelbourne
    Period14/09/0516/09/05
    Internet address

    Cite this

    Marom, Y., & Zukerman, I. (2005). Analysis and synthesis of help-desk responses. In R. Khosla, R. J. Howlett, & L. C. Jain (Eds.), Proceedings of the 9th International Conference on Knowledge-Based Intelligent Information and Engineering Systems (KES 2005) (Vol. 3683, pp. 890 - 897). Berlin Germany: Springer-Verlag London Ltd.. https://doi.org/10.1007/11553939_126