Analysing service quality in the hospitality industry

Amy Wong, Alison Dean, Christopher White

Research output: Contribution to journalArticleResearchpeer-review

176 Citations (Scopus)
Original languageEnglish
Pages (from-to)136 - 143
Number of pages8
JournalManaging Service Quality
Publication statusPublished - 1999

Cite this

Wong, A., Dean, A., & White, C. (1999). Analysing service quality in the hospitality industry. Managing Service Quality, 136 - 143.