An investigation of how and why managers use tablets to support decision making

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

Abstract

Managers are very mobile and a large proportion of their work is dealing with decisions. Although many managers currently use tablet computers in their work, there is little research on tablets’ role in managerial decision support. This exploratory study aims to investigate how managers use tablets to support their decision-making and the reasons behind it. Anchoring on Task-Technology Fit theory, semi-structured interviews were conducted with 17 managers who use tablets for their work-related decision-making. The study reveals managers’ tablet usage patterns in terms of location, tablet applications, decision activities and types. This study has also found that a range of tablet characteristics and decision-task characteristics affect managers’ use of tablets to support decision- making at work. This exploratory study contributes to both academia and industry by providing evidence on the tablet decision support area, and affording organisations, tablet vendors and tablet application developers informative findings for further improvement in the provision of tablet-based decision support.
LanguageEnglish
Title of host publicationProceedings of the 27th Australasian Conference on Information Systems (ACIS 2016)
EditorsJulie Fisher, Walter Fernandez
Place of PublicationWollongong NSW Australia
PublisherUniversity of Wollongong
Number of pages12
StatePublished - 5 Dec 2016
EventAustralasian Conference on Information Systems 2016: Occupying the Sweet Spot: IS at the Intersection - University of Wollongong, Wollongong, Australia
Duration: 5 Dec 20167 Dec 2016
Conference number: 27th
http://business.uow.edu.au/acis-2016/index.html

Conference

ConferenceAustralasian Conference on Information Systems 2016
Abbreviated titleACIS 2016
CountryAustralia
CityWollongong
Period5/12/167/12/16
OtherInformation systems (IS) have become an unrecognised commodity – everybody uses them, yet as IS researchers and practitioners we seem to need to explain time and again what we do, what value we provide, and keep justifying our existence.

ACIS 2016 provides the opportunity to do just that and offers the opportunity how we, as the IS community, take up that challenge.
Internet address

Keywords

  • Managers
  • Technology use
  • Tablet
  • Decision support
  • Mobile decision support

Cite this

Xiao, M., Meredith, R., & Gao, S. (2016). An investigation of how and why managers use tablets to support decision making. In J. Fisher, & W. Fernandez (Eds.), Proceedings of the 27th Australasian Conference on Information Systems (ACIS 2016) [66] Wollongong NSW Australia: University of Wollongong.
Xiao, Meng ; Meredith, Rob ; Gao, Shijia. / An investigation of how and why managers use tablets to support decision making. Proceedings of the 27th Australasian Conference on Information Systems (ACIS 2016). editor / Julie Fisher ; Walter Fernandez. Wollongong NSW Australia : University of Wollongong, 2016.
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title = "An investigation of how and why managers use tablets to support decision making",
abstract = "Managers are very mobile and a large proportion of their work is dealing with decisions. Although many managers currently use tablet computers in their work, there is little research on tablets’ role in managerial decision support. This exploratory study aims to investigate how managers use tablets to support their decision-making and the reasons behind it. Anchoring on Task-Technology Fit theory, semi-structured interviews were conducted with 17 managers who use tablets for their work-related decision-making. The study reveals managers’ tablet usage patterns in terms of location, tablet applications, decision activities and types. This study has also found that a range of tablet characteristics and decision-task characteristics affect managers’ use of tablets to support decision- making at work. This exploratory study contributes to both academia and industry by providing evidence on the tablet decision support area, and affording organisations, tablet vendors and tablet application developers informative findings for further improvement in the provision of tablet-based decision support.",
keywords = "Managers, Technology use, Tablet, Decision support, Mobile decision support",
author = "Meng Xiao and Rob Meredith and Shijia Gao",
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Xiao, M, Meredith, R & Gao, S 2016, An investigation of how and why managers use tablets to support decision making. in J Fisher & W Fernandez (eds), Proceedings of the 27th Australasian Conference on Information Systems (ACIS 2016)., 66, University of Wollongong, Wollongong NSW Australia, Australasian Conference on Information Systems 2016, Wollongong, Australia, 5/12/16.

An investigation of how and why managers use tablets to support decision making. / Xiao, Meng; Meredith, Rob; Gao, Shijia.

Proceedings of the 27th Australasian Conference on Information Systems (ACIS 2016). ed. / Julie Fisher; Walter Fernandez. Wollongong NSW Australia : University of Wollongong, 2016. 66.

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review

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T1 - An investigation of how and why managers use tablets to support decision making

AU - Xiao,Meng

AU - Meredith,Rob

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N1 - Winner of Best Knowledge Management Paper Award, sponsored by Emerald Research Awards.

PY - 2016/12/5

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AB - Managers are very mobile and a large proportion of their work is dealing with decisions. Although many managers currently use tablet computers in their work, there is little research on tablets’ role in managerial decision support. This exploratory study aims to investigate how managers use tablets to support their decision-making and the reasons behind it. Anchoring on Task-Technology Fit theory, semi-structured interviews were conducted with 17 managers who use tablets for their work-related decision-making. The study reveals managers’ tablet usage patterns in terms of location, tablet applications, decision activities and types. This study has also found that a range of tablet characteristics and decision-task characteristics affect managers’ use of tablets to support decision- making at work. This exploratory study contributes to both academia and industry by providing evidence on the tablet decision support area, and affording organisations, tablet vendors and tablet application developers informative findings for further improvement in the provision of tablet-based decision support.

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Xiao M, Meredith R, Gao S. An investigation of how and why managers use tablets to support decision making. In Fisher J, Fernandez W, editors, Proceedings of the 27th Australasian Conference on Information Systems (ACIS 2016). Wollongong NSW Australia: University of Wollongong. 2016. 66.