An investigation of how and why managers use tablets to support decision making

Meng Xiao, Rob Meredith, Shijia Gao

    Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review


    Managers are very mobile and a large proportion of their work is dealing with decisions. Although many managers currently use tablet computers in their work, there is little research on tablets’ role in managerial decision support. This exploratory study aims to investigate how managers use tablets to support their decision-making and the reasons behind it. Anchoring on Task-Technology Fit theory, semi-structured interviews were conducted with 17 managers who use tablets for their work-related decision-making. The study reveals managers’ tablet usage patterns in terms of location, tablet applications, decision activities and types. This study has also found that a range of tablet characteristics and decision-task characteristics affect managers’ use of tablets to support decision- making at work. This exploratory study contributes to both academia and industry by providing evidence on the tablet decision support area, and affording organisations, tablet vendors and tablet application developers informative findings for further improvement in the provision of tablet-based decision support.
    Original languageEnglish
    Title of host publicationProceedings of the 27th Australasian Conference on Information Systems (ACIS 2016)
    EditorsJulie Fisher, Walter Fernandez
    Place of PublicationWollongong NSW Australia
    PublisherUniversity of Wollongong
    Number of pages12
    Publication statusPublished - 5 Dec 2016
    EventAustralasian Conference on Information Systems 2016 - University of Wollongong, Wollongong, Australia
    Duration: 5 Dec 20167 Dec 2016
    Conference number: 27th (Proceedings)


    ConferenceAustralasian Conference on Information Systems 2016
    Abbreviated titleACIS 2016
    OtherInformation systems (IS) have become an unrecognised commodity – everybody uses them, yet as IS researchers and practitioners we seem to need to explain time and again what we do, what value we provide, and keep justifying our existence.

    ACIS 2016 provides the opportunity to do just that and offers the opportunity how we, as the IS community, take up that challenge.
    Internet address


    • Managers
    • Technology use
    • Tablet
    • Decision support
    • Mobile decision support

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