An integrated model of TQM and HRM on knowledge management value chain activities

Keng Boon Ooi, Pei Lee Teh

Research output: Chapter in Book/Report/Conference proceedingConference PaperResearchpeer-review


The objective of this study is to develop an integrated model to examine the influence of six elements of Human Resource Management (HRM) and Total Quality Management (TQM) practices, namely training and development, performance appraisal, selective hiring, customer focus, leadership and reward systems on knowledge management value chain activities. The research in this area is expected to contribute to advance the HRM, TQM and knowledge management research literature as well as to provide practitioners and academicians with a better understanding of the association between HRM and TQM practices in knowledge management value chain activities. It is also anticipated that the findings could make a significant contribution by developing an integrated HRM and TQM model as a methodology example useful for tracking the extent of HRM and TQM effects on knowledge management activities. Companies could use this framework to conduct a pretest baseline measurement, and then periodically re-administer it to identify the changes associated with HRM and TQM effects. A review of the literature to support the model is presented.

Original languageEnglish
Title of host publicationICQR 2007 - Proceedings of the 5th International Conference on Quality and Reliability
PublisherResearch Publishing Services
Number of pages6
ISBN (Print)9789810594046
Publication statusPublished - 2008
Externally publishedYes
EventInternational Conference on Quality and Reliability 2007 - Chiang Mai, Thailand
Duration: 5 Nov 20077 Nov 2007
Conference number: 5th


ConferenceInternational Conference on Quality and Reliability 2007
Abbreviated titleICQR 2007
CityChiang Mai


  • Human Resource Management
  • Knowledge Management Value Chain Activities
  • Total Quality Management

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