An integrated information systems success model: A case study of an Australian hospital

Tian Yu Goh, Morgan Priestnall, Sedigheh Habibabadi, Christopher Bain

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    Currently, the majority of Information Systems (IS) theories focus on either the technological side of impact analysis or attempts to rigidly define impact into discrete categories that wind up ignoring a part of the bigger picture. In this paper we will examine the UTAUT and ISS model as representations of these theories. In our opinion, the main shortcomings of these theories are that while they overlap slightly, the UTAUT model downplays the role of technological aspects involved in impact and that the ISS model oversimplifies the impact factor of system use by its users, thus not covering the necessary breadth needed to properly examine impact on a system’s users. To address these issues, we propose a new theoretical model, the Integrated Information System Success (IISS) model that integrates the two models. We have conducted a case study utilizing the model with a major Australian Hospital (Hospital Y), analyzing the impact of a recently implemented Patient Referral System (PRS), on users at the individual level. Our findings through the use of IISS indicate that there was an increase in workflow processes for the administrative staff as well as a sense of guilt and frustration that some of the frontline users experienced. These findings would not have been possible with the use of either the ISS or UTAUT models alone.
    Original languageEnglish
    Title of host publicationImproving Enterprise Communication
    Subtitle of host publicationProceedings of the 22nd International Conference on Information Systems Development (ISD 2013), Seville, Spain, September 2 - 4, 2013
    EditorsMaria Jose Escalona, Gustavo Aragon, Henry Linger, Michael Lang, Chris Barry, Christoph Schneider
    Place of PublicationCham, Switzerland
    Pages231 - 241
    Number of pages11
    ISBN (Electronic)9783319072159
    ISBN (Print)9783319072142
    Publication statusPublished - 2014
    EventInternational Conference on Information Systems Development 2014 - University of Zagreb, Varaždin, Croatia
    Duration: 2 Sep 20144 Sep 2014
    Conference number: 23rd (Conference Proceedings)


    ConferenceInternational Conference on Information Systems Development 2014
    Abbreviated titleISD 2014
    Internet address

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